Casino Manager at Full House Resorts

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Oversees all casino operations. Maintains the casino’s operating license and ensures all gaming regulations are being followed.
2. Acts as advisor to all departments on overall casino operations, including planning, organizing, and day-to-day staffing.
3. Develops, enhances, and maintains positive and effective relations with guests and employees and with municipal, state, and federal authorities on casino and gaming operations.
4. Advises and recommends strategies to ensure training, scheduling, rewarding, and disciplining of casino employees to the casino management team. Provides direction, advises, and makes recommendations about all casino operations regarding gaming regulations. Works with Human Resources to establish and maintain positive work morale and effective employee relations.
5. Manages all casino operations and employees in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming regulations.
6. Authorizes complementary casino services to guests or employees within limits as established by the General Manager.
7. Accesses entry to all casino assets and restricted areas, as authorized by the General Managers.
8. Maintains alertness for the performance of all responsibilities and a general awareness of casino operations at all times.  Keeps the Casino Operations Manager informed of any concerns. Ensures customers are 21+ years of age.
9. Performs relief duties for various departments, as needed and required. Performs, when necessary, as a backup for the casino in all departments.
10. Performs other duties, including special projects, as needed and directed.

QUALIFICATION REQUIREMENTS:

• Demonstrated knowledge of casino operations, the Colorado Limited Gaming Act, Internal Control Minimum Procedures, and Colorado Limited Gaming regulations.
• Demonstrated effective and diplomatic customer service and communication skills, including contacts with employees, guests, and the State of Colorado Gaming and other regulatory officials.
• Demonstrated knowledge of all departments within the casino. Demonstrated experience in persuading and negotiating. 

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s Degree in Business or Finance, or the equivalent in education and experience.
• Five (5) or more years of recent and related casino experience, preferably in table games or slot operations.
• Two (2) or more years of related managerial experience.

CERTIFICATES, LICENSES, REGISTRATIONS: 

• Must have a valid and current State of Colorado Key Gaming License.
• Must have a valid Colorado Driver’s License and must be twenty-one years of age.
• Successful completion of Bloodborne Pathogens and hazardous material training.

REASONING ABILITY:  Makes recommendations, beyond the scope of essential duties, which may positively or negatively impact the operation of other departments.

PHYSICAL DEMANDS: Essential duties involve performing physical exertion such as frequent brisk walking, climbing stairs, stooping, bending, stretching, reaching, and pushing various materials, equipment, and supplies. These physical demands are required frequently for up to several hours. Duties include sitting and/or standing throughout an entire work shift with standard breaks. Essential duties may require lifting up to 30 pounds. Essential duties require flexibility to work any day of the week, any shift of the day, and working a standard workweek, with additional hours occasionally required.

COMPENSATION AND BENEFITS:

$60,000 - $70,000 annually based on experience 

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.

For the employees, Full House Resorts provides: 

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and resort services.