Home Manager at Serenity Therapeutic Services, Inc.

Description

Purpose of Position:

Ensure that consumers living in the residential facility are receiving services that are safe, therapeutic, and support the consumer in achieving his/her personal goals

Work Schedule:

Hours vary based upon clients' needs. These hours will include varying shifts and days per week to include weekends, as needed. This schedule is coordinated through the immediate supervisor.

Functions (But not limited to these functions only):  

Service Delivery

• Provide services to clients in a manner consistent with SERENITY THERAPEUTIC SERVICES INC.'s mission statement
• Ensure that services are delivered, consistent with the consumers service plan
• Ensure that the residential environment is safe
• Consistent, documented bed monitoring conducted every 15 minutes on any shift that the consumer is in the room asleep, especially on 3rd shift.
• Knowledgeable of all services provided to the clients in that residence Ensures that clients attend all Doctor's appointments.
• Correctly maintain petty cash fund, and client's funds, to include proper documentation of the funds.
• Responsible for groceries for the residence, within a budget, and receipts.

Supervision

• Knowledgeable of all agency requirements for providing services.
• Supervise Support Staff for the residence
• Assist in training staff in the implementation of client's treatment plan, as needed
• Schedule staff for the residence and ensure that all shifts are covered, while keeping overtime to a minimum

Documentation

• Accurately document services provided at the time of service
• Ensure that all support staff documentation is submitted to the local office on each Monday Responsible for all medications; MAR's, count sheets, refills, and to ensure they are available for distribution

Communication

• Report any contact with Case Manager to the Team Leader, as soon as possible
• Ensure effective and regular communication with DD Team Leader/QP Model appropriate communication for staff and consumers
• Notify DD Team Leader/ QP, or Facility Director of any observed or reported situation that does not follow company policy, or endangers a client.   
• Assist other staff in problem solving situations with the clients
• Report any contact with Case Manager to the DD Team Leader/QP as soon as possible
• Express ideas clearly and be able to plan and execute work effectively

Quality Assurance and Improvement

• Review data to make sure that it is correct and complete, on a regular basis   
• Review timesheets and make sure they are complete.   
• Monitor licensing checklist on a weekly basis.

Technical Knowledge:

•   The ability to demonstrate appropriate interaction with consumer and community agencies/resources and agency requirements and procedures
• The ability to understand and discuss concepts and information that relate to the services and supports being used; and understands the indicators of developmental delay, disability, or co-occurring disorders.

Cultural Awareness:

• The ability to demonstrate the delivery of services to divers population. Understands and can articulate how cultural differences can affect treatment. Ability to communicate and to provide competent and appropriate services to diverse populations.
• The ability to understand the various cultures, genders, socioeconomic influences, and religious beliefs of the individuals served and advocates for those individual beliefs throughout the planning and plan implementation process. 

Analytical Skills:

• The ability to recognize, monitor, and report regarding the needs and responses of the person receiving mental health and other services. Knows how to problem solve and get help regarding system issues that affect the person being served. Uses information about psychological, physical, emotional, spiritual, cultural and developmental issues to provide services in ways that are based on the individual's strength, preferences and needs.
• The ability to gather information on the individual's capabilities, gifts, behaviors, preferences, skills and needs for use in the development of the individual's individual plan. Evaluate situations in order to respond appropriately. 

Decision-Making:

• Accurate appraisal of problems and conditions of person being served in a variety of settings and systems. Ability to synthesize individual's information from involved agencies or sources, and to formulate and implement an appropriate course of action in collaboration with these agencies or sources. Ability to recognize person's needs and to refer individual to appropriate professionals and resources. Makes appropriate decisions and /or referral in a timely manner.
• The ability to balance support for the individual's stated choices against the core responsibilities. Limitations of position and potential risks to the person. To use information from different sources, specific to the individual, in order to present a complete 'picture' of the situation/event. To assist the individual to use findings of assessments to develop strategies for obtaining needed resources and supports. To use information to make appropriate and timely decisions and/or referrals. 

Interpersonal Skills:

•   The ability to establish rapport, openness, and trust. Ability to interact effectively with individuals, families, and involved agencies to promote active treatment and relapse prevention.
• Ability to establish and maintain relationships with individuals, their families, co-workers, and others.

Communication skills:

• Ability to effectively formulate and clearly articulate ideas in both verbal and written forms. The ability to effectively interpret and convey verbal and non-verbal information through appropriate means for the individual and the population served.
• Ability to effectively formulate and articulate ideas in both verbal and written forms. Ability to use effective, sensitive communication skills to build rapport and channels of communication by recognizing and adapting to the range of the person's communication styles.

Clinical Skills:

• The ability to successfully assess, evaluated and provide individuals with services, supports and resources appropriate to the identified strengths, preferences, needs and conditions.

Performance Expectations:

• Ensure that the residents are free from abuse, neglect, and exploitation
• Ensure that the home is a clean, safe, the therapeutic environment
• Serve as a role model to support staff, by consistently conducting him/herself in a professional and ethical manner in all situations, including but not limited to promptness of completing assignments, verbal/non-verbal communications, maintaining professional boundaries, representing SERENITY THERAPEUTIC SERVICES INC. with a professional image, wearing appropriate attire (See Employee Handbook), serving as a "team player," complying with Federal Anti-Kickback Laws, and not engaging in, or coercing others to engage in, any fraudulent behavior (see Federal Anti-Kickback Laws and Medicaid Fraud Defined)
• Submission timesheets, including supporting service documentation for the services provided, at designated times.
•  Establish and maintain effective professional relationships with colleagues, employees, clients, and guardians.
• Have or develop a working knowledge of various forms of developmental disabilities and/or mental illness, along with common accompanying issues of both disability areas
• Have or develop a working knowledge of rules, service definitions, and statutes governing the provision of the services provided
• Have or develop a working knowledge of all applicable SERENITY THERAPEUTIC SERVICES INC. policies and procedures, documentation requirements, and billable tasks Have or develop an understanding leading to consistent practice of HIPPA confidentiality rules
• Have or develop a working knowledge of local community resources, both public and private
• Maintain a person centered focus throughout service provision 
• Provide services according to the philosophy, standards, values and ethics set forth by SERENITY THERAPEUTIC SERVICES INC.
• Follow all SERENITY THERAPEUTIC SERVICES INC. Policies and Procedures
• Participate in all required team meetings, committees, and audits as required
• Maintain current training and certifications/licensure requirements, as applicable
• Other duties as required by the Residential Services Coordinator or DDTeam Leader Required Minimum Education and Training: High School diploma or GED and experience serving people with disabilities. 

Requirements

Required Minimum Education and Training: High School diploma or GED and experience serving people with disabilities. 

Preferred Education and Training: Working as a Support Staff for SERENITY THERAPEUTIC SERVICES INC., experience training staff, supervisory skills, and working as a team player.

Training, Licenses or Certifications Required for the Position: Privileged within the agency.

Other Requirements: Valid drivers license, reliable automobile with insurance, current TB test, training up to date and a clean State Bureau of Investigations report.

Accuracy Required In Work And Consequence Of Error: The Home Manager is responsible for insuring systems are in place to address the on-going facilitation of services to each consumer, as well as oversees the collective services of his/her caseload , which has the potential to severely affect the health and safety of consumers and staff. This position has a fiduciary responsibility to SERENITY THERAPEUTIC SERVICES INC. including but not limited to billing, in which errors could result in significant funding infractions for the agency

Supervision and Training Provided To Employee: The local office will provide initial training. On-going training and supervision is provided on an on-going basis by the supervisor.

Physical Effort: A variety of physical activities are necessary for this position and depending upon the needs of the consumers of the agency. From time to time there travel will required, which may include out-of-town travel. There will also be interaction with consumers served at each local office.

Work Environment and Conditions: The Home Manager works primarily in environmentally controlled offices where conditions are pleasant, although visits to the sites where services are being provided is necessary in order to ensure the quality and provision of services to the consumers.

Direct Supervisor for this position:

Immediate supervisor is the DD Team Leader/QP.

Salary Range: To be negotiated.