Client Relationship Manager at Sunrise Landscape

The Client Relationship Manager will be the primary business and account manager for Sunrise Landscape’s mid-sized to large customer accounts. You will manage a book of business generally between $1.5-2M in annual revenue. This role requires someone with deep experience in client management and can bring new ideas on how to highlight an excellent client experience. You will bring an exceptional attitude of managing relationships and excellent day-to-day communication with both the client and the operations teams on service delivery. This position will be expected to establish regular business reviews including formal presentations and generating annual budget and account plans. The right candidate is someone who is innovative and bring new ideas on how we focus on a client-first culture.

What You Will Do - Responsibilities:

As one of our Client Relationship Managers, you will have the following areas of responsibility:

• Develop, build, nurture and maintain exceptional client relationships for a portfolio of large commercial landscape customers; act as the primary relationship and escalation contact with client. The primary functions includes relationship management, operational support and coordination, launch readiness, communication, and problem solving, both strategic/tactical.
• Ensure a high level of client retention; addresses issues proactively and develops solutions to mitigate client retention risk.
• Aids clients in achieving their goals.
• Create Executive Summaries outlining issues/problems and solutions; present findings and solutions to clients and leadership as applicable.
• Lead interactions within Sunrise Landscape and with clients to arrive at expected service delivery outcomes while achieving a high level of Client Delight.
• Lead internal team meetings to problem solve through collaboration and communication resulting in a more efficient and effective delivery of service for the client accounts. You will need to influence without direct reporting authority.
• Proactively plan and communicate daily operational plans to ensure leaders and front-line crews execute on the client scope of work.
• Develop and communicate weekly client updates regarding operations and property needs.
• Create all client proposals and build annual and multi-year client budgets.
• Conduct property quality assessments through onsite inspections to keep clients informed of work being performed, work scheduled and other property needs.
• Understand core issues happening at the branch location and within crew operations to enhance branch and bring solutions to resolve enabling you to be seen as a valuable resource for operational improvement.

What You Bring - Required Skills and Qualifications:

• Minimum of 5-7 years’ of professional experience in a client facing role; excellent track record in establishing and maintaining client relationships. (Client References a big plus!)
• Strong written, verbal, and interpersonal communication skills are critical to this position - and embodies a collaborative work style.
• Must be a good listener and able to respond to clients in a professional manner.
• The ability to work independently as well as working with management on key client issues.
• Excellent organizational skills with the ability to: perform detail-oriented work accurately, handle several assignments simultaneously, maintain confidential information, and produce reports in a timely manner.
• Ability to travel to client sites in the assigned territory/area.

To qualify as a Driver, in addition to the above, you must:

• Possess a valid driver’s license (must be issued from United States for at least 3 years).
• Clean driving history for at least 3 years.
• Pass a drug test.