IT Field Technician at Spectrum Human Services

Join Our Team as an IT Field Technician!

Are you passionate about technology and eager to make a difference in a mission-driven company?  Spectrum Human Services is looking for a dedicated IT Field Technician to join our Grand Rapids, MI team. If you have a knack for troubleshooting, enjoy collaborating with others, and traveling in beautiful western and northern Michigan, this might be the perfect opportunity for you!

About the Role:

As an IT Field Technician, you'll play a crucial role in ensuring our services run smoothly by providing top-notch technology support. You'll travel across various counties in Michigan to install, maintain, and troubleshoot IT systems and equipment. Your work will help safeguard client data and enhance operational efficiency, allowing our service delivery professionals to focus on providing exceptional care without technological interruptions.

What we offer

• Competitive pay: $19.00 - $23.00 per hour
• Stable, Full-Time role based in Grand Rapids, MI
• BCN Medical
• Blue Cross Blue Shield Dental and Vision
• 403(b) with employer match
• $25,000 Life Insurance,
• Short-term Disability,
• 9 Paid Holidays (including Juneteenth),
• Paid Time Off.
• Paid training.
• Advancement opportunities.

What You'll Do:

• Install, configure, and maintain IT hardware and software systems in offices, group homes, and other facilities.
• Troubleshoot and resolve technical issues related to computer systems, networks, and medical devices.
• Conduct regular maintenance checks to ensure compliance with healthcare regulations.
• Provide on-site training and support to healthcare staff on using IT systems and equipment.
• Document all service requests and maintenance activities in our ticketing system.
• Travel within Michigan for location-specific repairs, equipment replacements, and installations. Occasional overnight stays may be required.

What We're Looking For:

• Education & Experience: Associate Degree or three years of equivalent experience in computer-related support, plus at least three years of IT support experience.

• Skills & Abilities: 
  • Strong technical knowledge of telecommunications, networks, and PC operating systems.
  • Proficient in the setup and configuration of computer systems.
  • Excellent problem-solving skills and attention to detail.
  • Ability to triage, prioritize, and juggle multiple incidents simultaneously.
  • Enthusiasm for providing excellent customer service.
  • Excellent communication skills and ability to work well in a team.

• Other Requirements: 
  • Valid and unrestricted Michigan driver’s license with a safe driving record.
  • Reliable transportation.
  • Must meet all employment eligibility and Spectrum hiring requirements at the time of hire.

Why Join Us?

Spectrum Human Services values its employees and offers a supportive work environment where you can grow and thrive. You'll have the opportunity to make a real impact on the quality of care we provide, all while working with a team that values collaboration and innovation.

Ready to take the next step in your career? Apply now and become a vital part of our team!

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