Community Assistant Manager at Cloudten Residential
Cloudten Residential · Phoenix, United States Of America · Onsite
- Professional
- Office in Phoenix
What you’ll do - Includes but are not limited to:
ADMINISTRATIVE
- Works closely with the Community Manager in developing an integral team that effectively sells the quality and professionalism of the organization.
- Inspects property common areas, apartment units and grounds on a regular basis.
- Offers recommendations to management regarding improvements to the overall operation of the community.
- Ensure effective move-in and move-out administration with particular attention to consistent apartment inspections.
FINANCIAL
- Ensures that all rent payments are collected from both current and previous residents.
- Ensures daily community deposits regarding rent collections and any other miscellaneous income.
- Ensures non-payment notices are distributed to all delinquent residents and completes follow-up activity regarding non-payment of rent, or eviction proceedings.
- Adhere to company accounting directives, including but not limited to, weekly and monthly reports, income accounting, expense control and administration and daily bank deposits.
- Maintains a general working knowledge of federal and state laws regarding the collection of delinquent accounts.
- Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions.
MARKETING/LEASING
- Market apartments by promoting rentals on the phone and in person; demonstrate apartments and community to prospective residents, sell apartment features/benefits, secure commitments, and deposits from prospective Residents.
- Ensures daily input of all resident information in relation to leasing traffic, move-ins, move-outs, apartment conditions, etc.
- Ensure the completion of residential lease administration. Ensures that all leases and addenda are completed accurately regarding addresses, names, rates, etc.
- Maintains up-to-date knowledge of market and competitive properties.
- Ensures timely renewals of existing residents.
- Supports the overall marketing efforts and offers input and suggestions regarding promotions, advertisements, etc.
- Analyzes and monitors the community market conditions to anticipate market changes or trends that could affect the profitability of the community.
- Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training, as necessary.
- Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.
- Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report.
CUSTOMER SERVICE
- Assists in the handling of resident service requests and various concerns as required.
- Conducts follow-up activity as needed with new and current residents to establish and maintain positive resident relations.
- Ensure that residents are provided with a clean, safe, well-maintained community.
- Maintain high standards of resident service and relations.
- Ensures rents are collected and accurately account for all monies in a timely manner.
- Collect delinquent rents and notify supervisor so they may approve to initiate unlawful detainer actions as appropriate.
- Ensure that maintenance requests are managed as quickly, efficiently, and effectively as possible.
- Represent CloudTen Residential and the community in a professional manner. Maintain a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public.
- Adhere to Fair Housing Policy, ADA, Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy.
- Assist in promoting CloudTen Residential.
- Attends and participates in training seminars as requested.
- Works well as part of a team.
What you will need:
- Property management software experience a plus.
- Entrata, Excel, MS Word, preferred.
- Professional Appearance
- Strong Customer Service
- 2-5 years’ experience in property management required.
Who you are:
- Focused with high attention to detail
- Curious and proactive
- Growth-oriented and well-organized
- Disciplined and self sufficient
- A strong communicator
- Tech savvy
What’s in it for you:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Paid Time-Off/Holidays
- 401(k) Retirement Plan
- Employee Assistance Program
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