Transportation DMV Agent 1 - Marshall County at West Virginia Department of Transportation (WV)

About the Department

Under general supervision, performs full-performance level public contact work involving the processing, recording, and issuance of drivers’ license, vehicle registration, vehicle titles, and related documents in a Division of Motor Vehicles (DMV) regional office.  Work involves knowledge, interpretation, and the application of motor vehicle laws, policies, and procedures. Other duties as required.

Position Duties

• Answers inquiries from customers in person in a DMV regional office regarding motor vehicle

 laws, policies, and procedures.  

• Assist customers in the processing of driver licenses, identification cards, motor vehicle license and registrations and title work.  Explains forms and fees associated with the processing.

• Reviews documentation to ensure information is complete and accurate. 

• Will be trained and required to administer various types of knowledge/skills tests for driver’s license issuance. 

• Enters data into the computer to access previous data and update new file information as appropriate. 

• Assesses fees and processes cashier transactions balances cash drawer at the end of business day.

• Mails forms per customer requests and/or inquiries, composing correspondence to explain documents.

• Responsible for issuing and maintaining assigned inventory items.

Minimum Qualifications

•  Knowledge of federal guidelines, motor vehicle law, rules, and regulations

•  Ability to interpret rules and regulations

•  Excellent communication and presentation skills

•  Knowledge of basic computer skills

•  Ability to establish and maintain effective working relationships with other employees and the public

• Ability to comprehend and effectively carry out oral and/or written directions

• Ability to learn and process multiple types of transactions in the DMV system.

• Ability to work in a fast-paced environment and process a high volume of customers when necessary

Other Qualifications

REQUIRED TRAINING/EDUCATION:  Graduation from standard high school or the equivalent.

REQUIRED EXPERIENCE:  One year of full time or equivalent part time paid experience in bookkeeping, cashiering, or related public contact work.
Substitution:  College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.


ADDITIONAL REQUIREMENTS: A valid driver's license is required and must be maintained. Work schedules are assigned and rotated on a regular basis. Overtime Hours may be required.

SPECIAL REQUIREMENTS: All applicants must consent to fingerprinting and a criminal background investigation.