Senior Technical Analyst at Hansen Technologies

Hansen (ASX: HSN) is a global provider of software and services to the energy, water and communications industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes.

Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this – from enabling the strategic trading of energy resources, to gaining real insights from the data tsunami that smart meters enable and the ability to quickly sell products through our Catalog-driven solutions. Put simply, our solutions are essential ingredients in our customers’ commercial business model, providing them the ability to create and deliver these essential services, charge for them, and establish and maintain lasting relationships with their end customers.

Diagnose and Solve, Automate and Elevate, Lead and Deliver.

As a Senior Technical Analyst at Hansen, you’ll play a pivotal role in ensuring the stability, performance, and evolution of our software platforms. Based in the Hammersmith, London and part of our Delivery team, you’ll be the technical backbone supporting production systems, driving automation, and collaborating across teams to deliver high-impact solutions.

This role is essential to maintaining our reputation for reliability and innovation. You’ll be the go-to expert for resolving complex issues, implementing tactical fixes, and supporting functional changes and projects that directly impact on our customers’ operations.

• Lead Daily Operations: Prioritize tasks, monitor SLAs, and report on team performance.
• Automate with AI: Use AI tools to streamline incident management and documentation.
• Customer Collaboration: Liaise with clients to understand and document requirements.
• System Monitoring: Utilize tools like Dynatrace for early issue detection and resolution.
• Project Support: Contribute to data migrations, upgrades, and automation initiatives.
• Technical Solutions: Design, develop, and test system modifications and data fixes.
• Quality Assurance: Ensure adherence to standards and perform rigorous testing.

• Proven experience in software development or relevant tertiary qualifications.
• Strong knowledge of PL/SQL and Oracle databases.
• Familiarity with Agile methodologies and the full software development lifecycle.
• Experience in business analysis and software testing.
• Preferred: Telecoms/Utilities billing knowledge, Unix Shell scripting, Java, AWS, and Atlassian tools.
• Passion for Test Driven Development and experience with generative AI testing tools.
• A proactive mindset and a commitment to continuous improvement.

We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and are committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodations during the recruitment process, please let us know.