- Senior
- Office in Scottsdale
Description
Shop Manager
Scottsdale, AZ
Description
Position Title: Shop Manager
Reports To: Regional Manager
Location: Allard Collision Shop
Job Type: Full-Time, Exempt
Position Overview
As part of the Open Road Collision Group, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident conditions while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Shop Manager.
We are seeking a driven and experienced Shop Manager to oversee daily operations in a auto-collision repair shop. The ideal candidate will be accountable for operational efficiency, financial performance, and maintaining a strong customer service & employee centric culture.
The Shop Manager plays a key leadership role in managing and mentoring shop employees, ensuring alignment with company goals and metrics such as budget achievement, closed & DNC dollars, sales, WIP (work in process), cycle time, CSI scores, and final quality control. Additionally, the role requires full P&L ownership, facility upkeep, and the ability to analyze Central Review Reports, ensure calibration revenue goals are met, and uphold brand standards.
Key Responsibilities
Operational Oversight
- Oversee daily operations.
- Ensure achievement of revenue and profit goals.
- Monitor and manage Work in Progress (WIP) levels, ensuring vehicles are scheduled and processed efficiently.
- Review Final Quality Control (FQC) outcomes for consistency and excellence.
- Drive performance improvements through daily operations, coaching, and process reviews.
Financial Management
- Own and manage Profit & Loss (P&L) statements.
- Track and act on financial KPIs including goal revenue, closed & DNC dollars, calibration revenue, and gross margin targets.
- Analyze Central Review Reports to ensure market health and correct any variances.
Customer Satisfaction & Cycle Time
- Champion initiatives to improve Customer Satisfaction Index (CSI) and reduce cycle time.
- Implement best practices to streamline repair timelines while maintaining high repair quality.
- Resolve escalated customer issues.
Team Leadership
- Lead, coach, and develop shop employees.
- Foster a performance-driven culture focused on results, integrity, courage and customer service.
- Manage staffing needs in collaboration with Regional Manager.
Facility & Compliance
- Ensure facilities are safe, clean, operational, and comply with OSHA and company standards.
- Manage maintenance plans and vendor relationships for facility and equipment upkeep.
Why Work with Us?
- Team-oriented culture
- I-CAR Gold Certified
- OEM Certified
- Streamlined workflow for increased earning potential
- Opportunities for professional growth and certification
- Competitive compensation and benefits (discussed upon interview)
- Commitment to safety, quality, and a positive work environment
Requirements
- 5+ years of experience in multi-unit operations leadership in the auto collision industry
- Strong understanding of P&L, cycle time, repair operations, and KPI management
- Excellent leadership, coaching, and team development skills
- Experience using CCC One, Repair Planning Software, and Central Review Systems
- Proficient in Excel and reporting systems
- Valid driver's license and ability to travel frequently between sites
Preferred
- I-CAR certifications or equivalent industry training
- Prior experience implementing SOPs or continuous improvement programs across locations.
