Homeoffice National Customer Care Representative - Spanish Speaking at Vitalant
Vitalant · Scottsdale, United States Of America · Remote
- Junior
Vitalant is seeking a National Customer Care Spanish Speaking Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you’ll experience a career built on purpose, an organization created to care, and a team committed to lead – together.
Your impact as a National Customer Care Spanish Speaking Representative is vital. You will actively contribute to supporting Vitalant’s life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance.
What to Expect
Schedule: Mon - Thurs 11:30am - 8pm & Sun 10:30am - 7pm (Mountain) or Tues - Fri 11:30am - 8pm & Sat 10:30am - 7pm (Mountain)
Our comprehensive total rewards support you, your family, and your future with:
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
As a National Customer Care Spanish Speaking Representative, you’ll get to:
- Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
- Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
- Identify recurring system or application issues and escalate to leadership team.
- Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
- Assist with donor scheduling.
- Monitor and analyze customer feedback
