- Professional
- Office in Pittsburgh
Looking for detailed-oriented and technically savvy Business Systems Analyst to join the Retail Lending Servicing Product Team, specifically working on Credit Card journeys.
Key Responsibilities:
- Conduct in-depth discovery and analysis across both front and back end systems, identifying opportunities, dependencies, and strengths.
- Research APIs, including reviewing documentation, assessing capabilities, and validating integration feasibility.
- Collaborate closely with Product Owners, developers, and other stakeholders to gather, refine, and prioritize requirements.
- Translate business and technical needs into clear epics, features, and user stories with well-defined acceptance criteria.
- Partner with QA and development teams to support testing, validate solutions, and confirm they meet business requirements.
- Investigate, analyze, and assist in resolving production incidents by identifying root causes, assessing customer impact, and working with technical teams on resolution and future prevention.
- Document process flows, system interactions, and functional specifications to support development, ongoing maintenance, and incident response readiness.
