General Manager at Sayre Mansion

Description

Settlers Hospitality is a collection of hospitality brands that includes boutique hotels, diverse restaurants, distinctive event venues and lifestyle offerings. Most are historic properties that have been painstakingly converted into upscale hotel space. Each carefully blends modern amenities with historic touches to reflect the unique heritage and sense of place of each property. Settlers Hospitality's key operating philosophy is to provide an independent and authentic experience that is guest focused and locally flavored. The group’s core mission focuses on the guest experience while incorporating a high standard of hospitality. The company’s uniquely guest-centric approach, refined through the experience of the principal owner/managers, has made it an industry leader in hospitality, property, and restaurant development, as well as hotel operations, management, and marketing. We are hiring a General Manager to join our team of hospitality professionals at The Sayre Mansion.

The General Manager will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation, including management of general property performance, as well as food & beverage operations, sales strategy, profitability, revenue generation and human resources activities. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations and delivering a return on investment to both Settlers Hospitality Group and company ownership.

Duties and Responsibilities:

•  Providing timely real-time feedback to management, and hourly employees on service and operational standards.
•  Creating and supporting clear lines of responsibility for the management team, including coverage and oversight throughout the day.
•  Monitoring Rooms, Events ,Food and Beverage forecasting, and par levels to reduce waste and maximize profit margins.
•  Execute a sales strategy for sales of events, wedding and gatherings including planning and execution.
•  Establish property sales strategy, goals, and action plans.
•  Developing innovative means for capturing new streams of revenue through property amenities.
•  Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales, revenue, guest satisfaction, and associate engagement data.
•  Managing the relationship with the revenue management team (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc.).
•  Conducting day-to-day human resource transactions to support needs of the property.
•  Ensuring ongoing development of managers (e.g., one on one coaching, etc.).
•  Actively recruit, hire, and retain qualified employees.
•  Keeping leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and employee engagement.
•  Performing additional duties, as required.

Requirements

Position Experience and Requirements:

•  Meticulous professionalism with a friendly, welcoming, and energetic personality.
•  Ability to effectively manage P&L and financials to ensure your location’s continued profitability.
•  Excellent verbal and written communication and interpersonal skills as well as strong customer-service and local and community networking abilities.
•  Associates degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major, Bachelor’s degree, a plus.
•  Hotel General Manager or Assistant General Manager experience required.
•  Valid Driver’s License.
•  Experience in implementing payroll and inventory cost controls.
•  Strong sales skills, with proven track record of success.
•  Experience in catering and events preferred.
• Ability to a flexible schedule that includes days, evenings, weekends, and holidays.
• Able to lift, push, pull, and carry up to 50 pounds (with or without reasonable accommodations)
• Some travel is required