Regional Operations Manager at Johnstone Supply

Now is the best time to join Johnstone Supply. The Regional Operations Manager is a strategic leader of business success within a defined geographic, multi-branch operational area. This includes overseeing operations for the assigned branches as one high-performing unit including sales growth, margin protection and maximization, inventory management, process improvement, employee development, and ensuring excellent customer experience. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you. 

Position responsibilities:

• Manages, trains, develops, counsels, and coaches Branch Managers including but not limited to setting clear expectations and providing feedback to ensure performance.
• Participates in the hiring, recruiting, and interview processes within established processes and guidelines.
• Meets regularly with direct reports and with store support personnel and outside sales personnel to ensure delivery operational outcomes and support sales and other company initiatives.
• Aligns with leadership on market pricing, quotes, promotions, and sales initiatives.
• Serves the point of contact for the assigned area or region for all staff and vendors.
• Supports product strategy and works cross functionally with pricing, vendor management, marketing, sales and other related teams.
• Builds and maintains relationships with customers and resolves escalated issues quickly and effectively.
• Owns the regional sales and margin budgets and expense control.
• Establishes and maintains contractor training schedules and ongoing product educational/awareness initiatives in conjunction with vendors and Johnstone Supply for assigned market/s. 
• Ensures warehouses, delivery routes, and showrooms run safely and efficiently.
• Maintains a safe working environment through communication, training, observation, and coaching employees as well as removing safety obstacles and complying with all applicable regulations and requirements (i.e. OSHA, Fire).
• Maintains full legal and policy compliance across all sites.
• Supports outside and inside sales activities including developing and/or implementing sales programs and promotions, following through on established programs.
• Analyses trends and produces reports utilizing metrics, KPIs, and other data to support decision-making and monitoring
• Adheres to and enforces all company policies, procedures and business ethics.
• Performs all other duties as assigned.

 Position requirements:

• Bachelor’s degree in logistics, business, or related field preferred
• 10 or more years’ experience managing multi-site operations in distribution or HVAC/R with minimum five years’ experience managing multi-site locations preferred
• Minimum of five years’ experience managing a team of direct reports
• Knowledge of wholesale distribution store operations, including order fulfillment, inventory control, customer service, showroom merchandising, shipping and receiving, and sales
• Proven record of P&L management including achieving revenue and margin goals
• Expert knowledge of wholesale distribution operations, including order fulfillment, inventory control, logistics, customer service, showroom merchandising, shipping and receiving, and operational compliance management
• Strong people-leadership skills, from hiring to performance reviews
• Knowledge of human resource management principles, including recruiting and hiring, training and development, delegating, coaching, and evaluating employees
• Strong knowledge of PC-based applications (Excel, Word, Explorer) and business related software (i.e. Eclipse). 
• General knowledge of governmental regulations as applied to product distribution, including OSHA regulations, Worker’s Compensation, Hazardous Materials Handling. 
• Valid driver’s license and ability to travel across assigned territory 
• Past experience with HVAC/R business in service, installation, or management highly desirable

 Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include: 

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:

• Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and long-term disability
• Voluntary short-term disability, accident and critical illness insurance
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you, and your family
• Coverage for chiropractic, acupuncture, and message therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program – earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Variety of incentive plans for employees
• Bi-weekly pay days on every other Friday
• Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

 EOE & E-Verify Participating Employer.