OMBUDSPERSON 2 at University of California, San Francisco (UCSF)

Under general supervision, the Ombuds Coordinator (OC) provides comprehensive, high-level administrative and para-professional support to the Ombuds Office. As first point of contact for callers / visitors to the Ombuds Office, the OC ascertains the nature of requests and inquiries and, in consultation with the Ombuds as required, determines appropriate course of action including possible referral to other campus resources. The OC provides all administrative support to the Ombuds Office, including website design and maintenance, data reporting, and fiscal paperwork.  The OC represents the office in outreach events. The OC works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.


The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $69,700 - $149,900 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

• Bachelor's degree in related area and / or equivalent experience / training
• Minimum of 1 year of directly related experience
• Interpersonal communication skills, including skill to deal effectively with a broad and diverse range of people in a complex, multi-layered organization
• Strong organizational and office management skills. Ability to respond in a timely way to requests with independent follow-through, including managing the calendars of colleagues; ability and flexibility to work effectively with varying communication and work styles, taking direction from different team members; ability to balance initiative with followership. using sensitivity and tact when dealing with individuals who may be in stressful or difficult situations
• Skill in collecting and organizing relevant statistical data for analysis by senior staff
• Listening skills and skills in determining caller / visitor needs
• Skill in determining those visitors / callers who would be better served by referral to other campus resources
• Strong organizational skills; and requisite computer skills, including University-specific applications such as Financial, Human Resources Management Systems and Data Warehouses

• Basic understanding of conflict resolution and mediation techniques and principles
• Working knowledge of the role of the Ombuds Office and Ombuds Office professionals
• Working knowledge of the campus, its resources, infrastructure, policies, and procedures               
• Skills to make appropriate suggestions to assist in the beginning stages of the resolution process