Enterprise Account Manager at Big Ass Fans

Big Ass Who?

We didn’t set out to start a fan company. We set out to solve a problem—workplace discomfort. (Sorry, HR, not your kind.) Facilities become furnaces during the summer, but businesses still expect peak performance and productivity. Without providing the basic human right of comfort, that’s just asinine. Seeing how overhead fans cooled California dairy cows begged a massive question for our founder. “Can a fan be made to revolutionize comfort for people?” he uttered.

That’s when the HVLS Fan Company was born—with the first-ever patented high-volume, low-speed fan. But that name? BOR-ing. And customers knew it. We kept getting calls asking, “Are you the guys who make those big ass fans?” Hell yeah, we are. And Big Ass Fans was born, complete with our own cheeky donkey mascot, Fanny. Today, we don’t just move air, we transform experiences. Big Ass Fans deliver comfort where it counts. We build every product like lives depend on it. Because, turns out, they do.

Our success is a result of the Big Ass Fans team’s innovation. Are you seeking an opportunity to work with extraordinary people with an entrepreneurial spirit? Do you have something that sets you apart from the rest? With a bias for action, we want you to #livelifebigass and bring the next great BAF product to market. From our customers to our employees, we are passionate about what we can accomplish together. The successful candidate will bring passion, energy, and a “get it done” mentality to BAF and the industrial business and contribute in a meaningful way to realize the company’s full potential in the market.

Opportunity 

As a Big Ass Enterprise Account Manager, your mission is to build long-term strategic partnerships with Big Ass Fans’ most impactful customers, delivering value through enterprise-wide solutions and profitability within the commercial/industrial sector. In this role, you will spearhead business strategies, cultivate extensive relationships both internally and externally, and drive overall sales revenue and market share within specific complex customers and segments. Your versatility will shine as you develop a technical understanding of Big Ass Fans' products and capabilities, effectively communicating value throughout the customer lifecycle. 

Picture this; you’ll be making your enterprise customers safer, healthier, and more productive by providing tailored solutions for their employees’ comfort, helping them achieve their objectives while driving Big Ass goals to capture untouched markets and grow revenue. Reporting directly to the Director of Enterprise Sales, you will collaborate closely with sales, engineering, product management, planning, installation services, customer support, and manufacturing to ensure an exceptional customer experience throughout the entire sales process. If you have a passion for building partnerships, creating solutions, and have a drive to succeed, we want to hear from you!

What You’ll Do  

• Serve as the primary point of contact for Enterprise customers and Big Ass Fans’ teams internally and in the marketplace.
• Manage commercial terms at the Enterprise level to capture value for Big Ass Fans and customer success.
• Develop and maintain professional relationships with key stakeholders, both customer and internal Big Ass Fans’ teams, to establish long-term, profitable relationships.
• Develop and implement strategies aligning to customer’s challenges and key business drivers.
• Analyze purchase patterns and trends by customers to identify revenue-generating opportunities.
• Strategize with internal customer stakeholders, product management, and engineering to recommend additional products and solutions that create value and solve our customers’ problems.
• Develop timely and accurate forecasts in collaboration with operations and analytics; update to reflect customer performance and overcome changing business and market conditions.
• Provide field analysis on industry trends, competitive activity, and general marketplace activity to make recommendations to drive market share.
• Coordinate with leadership to schedule, prepare for, and facilitate consistent cadence of customer business reviews. Manage KPIs to achieve monthly, quarterly, and annual goals.
• Collaborate with internal support team to update data in Salesforce, including contact and location information, forecasts, agreements, supporting documentation, and other relevant details.
• Additional duties as assigned.

What You’ll Bring 

• Bachelor’s degree in business, marketing, or a related field or equivalent experience
• Minimum 5+ years sales and customer management experience with proven experience in growing large key customers
• Strong business acumen with the ability to communicate across all levels of the business
• Excellent communication and presentation skills with demonstrated ability to partner with function leaders and collaborate cross-functionally
• Salesforce CRM experience preferred
• Proven ability to manage multiple customers at a time, while maintaining strict attention to detail
• Self-motivated and able to thrive in a results-driven environment
• Proven ability to identify customer needs, competitive threats and growth opportunities
• Travel required up to 50% 

Think you have what it takes, but your background doesn’t perfectly align with this role? No sweat! If this position gets your fan spinning, we encourage you to apply and tell us how you’ll succeed with your unique skills in your application.

First 90 days

Every Big Ass Fans employee is essential in working towards the company’s growth goals, and no goal is successful without a plan. When you kickstart your BAF journey with a strong 90-day plan, you’ll be set up for a great first day, week, month, quarter and beyond! Here’s a snapshot of the first 90 days as a BAF Enterprise Account Manager:

Days 1-30: Learn & Integrate (Foundation)

• Complete your onboarding activities, including an onsite 4-day FANdamentals training in Lexington, KY.
• Meet your peers and stakeholders you’ll be working with on a daily basis.
• Map out target customers.
• Conduct a minimum of (2) field ride-a-longs- to get in-depth experience of offerings and processes.

Days 31-60: Engage & Strategize (Execution Prep)

• Schedule introductory meetings with top 5-10 customers.
• Develop customer plans with clear growth strategies.
• Get first opportunities into CRM with defined next steps.

Days 61-90+: Drive & Deliver (Impact)

• Advance at least (2) opportunities to late stage
• Identify and leverage executive sponsor relationships for enterprise customers
• Deliver quarterly business review with manager (pipeline, budget, customer plan)
• Primary Metrics: New Generated Opportunities and New Key Customer Contacts

The Interview Process  

1. Video Screen: Show us your cool skills! This will be a one-way video screen that goes through several questions for you to answer, leaving a certain amount of time to respond. First time doing one of these? Be yourself! Some say it helps to settle your nerves by picturing the camera in its underwear. 
2. First Conversation: You’ll be speaking with a BAF Recruiter! Here, you’ll discuss the opportunity more in-depth, and talk through any questions you have, as well as cover any details that didn’t come out in the video screen.
3. Hiring Manager Interview: This will be a virtual interview with the Director of Enterprise Sales (you get to see their face and they will even talk back to you this time!) In this conversation, you’ll go through all the in-depth details of the position, going over the day-to-day operations, and learn about the role’s KPIs.
4. The Panel – On-site Interview: Come prepared for an in-person panel for a more detailed conversation on how you will bring your skills and experience to win big!

How do you live life Big Ass?

Wonder what it’s like to walk through our Headquarters? Click here to get a virtual tour, and while you’re at it, check out our Benefits and Perks!

Be a part of something BIG

You’re not just a member of the Big Ass Fans team; it’s BIGGER than us. We are a Madison Industries company - one of the largest and most successful privately held companies in the world. Madison Industries has fostered and built exceptional companies that are essential to our collective health and well-being. Come join our mission to make the world healthier, safer, and more productive to build something truly remarkable!

Why haven’t you applied yet?

Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non-hazardous environments to avoid injury to self to co-workers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules.

If you need assistance or an accommodation due to a disability, you may email us at [email protected] or call us at 1.877.244.3267.