Product Manager - Risk Services at Shawbrook

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

The Product Manager for Risk Services will play a critical role in transforming the way Risk operates by leading product thinking, shaping strategic initiatives, and building scalable, future-facing solutions across the bank.

This role plays a key part in deciding which features across Risk will deliver long-term business value, and with initial focus on FC (Financial Crime) transformation, but with a broader remit to drive tech-enabled change across Risk functions including Collections and Controls.

Key Responsibilities:

FC Transformation Leadership:

• Define and deliver a vision for a seamless, user-centred FC Orchestration platform.
• Ensure integration with existing data and tech infrastructure for smooth end-to-end customer and colleague journeys.
• Drive measurable outcomes such as reducing the volume of FC referrals, improving straight-through processing rates, and enhancing operational efficiency.

Strategic Roadmap Management:

• Own and evolve the Risk tech roadmap by gathering and summarising demand across the business.
• Partner with cross-functional teams (e.g. Amazon Connect, Engineering, Compliance) to prioritise initiatives that deliver ROI, mitigate risk exposure, and that align with the Bank’s strategic goals
• Sequence work to deliver value incrementally

Demand Shaping & Prioritisation:

• Facilitate structured collection, documentation, and prioritisation of use cases and business needs across Risk.
• Support the Risk team to translate Risk “problems” into products – clearer definition of who is impacted, what the underlying user needs are, what success looks like
• Drive alignment of demand with other bank-wide initiatives, articulating ROI and benefits to stakeholders.

Control Automation & Assurance:

• Partner with Head of Controls Testing to drive the automation of manual controls across the bank, to reduce operational risk and improve assurance quality.
• Identify opportunities for scalable solutions to replace labour-intensive/manual testing processes.

Business Case & Value Realisation:

• Support teams in evaluating costings and business cases, including alternative options and benefit quantification.
• Ensure initiatives have robust business cases and stakeholder buy-in to move swiftly into delivery.

Bank-wide Initiative Scoping:

• Drive scoping and early-stage shaping of major Risk-led initiatives (e.g., Collections platform), engaging the right stakeholders early to build strong cases.

Cross-functional Collaboration & Transformation Leadership:

• Act as a bridge between domain experts (e.g. Compliance, Risk SMEs) and delivery squads (Product, Design, Tech) to co-create meaningful solutions.
• Bring a mindset of continuous discovery, experimentation, and iterative delivery
• Ongoing review and challenge of features to ensure appropriate use of data pipelines, integration with third parties, and adaptability to emerging risks.

Value This Role Will Add:

• Introduces a product mindset to Risk, ensuring solutions are driven by user needs and outcomes, not just regulatory requirements.
• Owns delivery of key business outcomes (not just implementation) such as reducing FC referrals, improving time to resolution, and increasing automation.
• Aligns technology investments with strategic business goals and enterprise priorities.
• Builds coherence across multiple Risk initiatives by setting a clear vision and roadmap.
• Accelerates delivery through upfront shaping, prioritisation, and clarity of requirements and outcomes.
• Elevates the Risk team’s influence across the bank by clearly articulating the value and rationale of initiatives. 

• 3+ years of experience in product management, ideally in the financial services or fintech industry.
• Proven track record of launching and managing successful digital products.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across teams.
• Experience with agile methodologies and tools such as JIRA, Trello, or similar.
• A passion for innovation and a deep understanding of customer needs and market trends.

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done