Community Specialist | NAPERVILLE at lululemon

Who We Are   lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.   Job Summary   The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the guest connection.    Core Responsibilities of the Job  Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.  Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.  Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.  Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.  Attend, support, and/or host local and regional Community events.  Execute the product seeding strategy through community partners and Ambassadors.   Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.  Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.    Job Requirements    Eligibility  Must be legally authorized to work in the country in which the store is located  Must have the ability to travel to assigned store with reliable transportation methods  Schedule/Availability  The work schedule can vary based on store needs  Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays  In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees Experience  1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building  Job Assets (i.e., nice to have; not required)  Education: High school diploma/GED/equivalent, or above  Experience (not necessarily the focus of a role): building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities  What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences    Integrity: Behaves in an honest, fair, and ethical manner  Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community  Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities   Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives  Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop  Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives  Interactive Communication: Conveys information effectively and understands information shared while interacting with others   Work Context (e.g., environment, interactions, physical) Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at locations throughout the community  Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement  Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices    Compensation & Benefits PackageBase Pay Range: $21.00 - $24.16/hour, subject to minimum wage in the location Target Bonus: $2.00/hour Total Target Base Pay Range: $23.00 - $26.16/hour lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.   At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:   Extended health and dental benefits, and mental health plans  Paid time off  Savings and retirement plan matching  Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings  People networks, mentorship programs, and leadership series (to name a few)   Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Apply Now