Implementation Analyst at Kinective

Description

Ready to be a part of the company transforming FinTech and how the world accesses banking services?

When was the last time you were excited about interacting with your bank or credit union? If the answer is “a while” then you’re in good company. Despite the fact that access to better financial choices is at the heart of empowering communities, businesses, and people, financial institutions (FIs) are struggling to keep up with modern expectations.

And that’s where Kinective comes in. We’re here to change the way the world accesses and thinks about banking through software that connects a historically “boring” industry to the latest and greatest fintechs shaping the industry.

Ok... but what does all of that actually mean? Banks and credit unions are using some pretty old-school systems, which makes adopting new and innovative technology difficult (if not impossible). If you think it’s easy for your local branch to send you a receipt via text… think again.

Want proof? As the largest provider of software connectivity to 1 in 4 U.S. financial institutions, we are the leading company transforming the way banking is done for credit unions and banks. (In fact, Forbes recently released their Best Banks in the World report, and Kinective works with over 60% of their named banks!).

Kinective is the connector (get it?) that bridges that technology gap and helps modernize the way banking works. Our 300+ team of mega-talented and passionate folks are brought together with the unifying desire to make life easier (and better) for our clients and ultimately paving the way for banks and credit unions to modernize banking for everyone.

The Cliffs Notes

As a member of our development team, you will be working with individual customers to uncover, develop and implement solutions in the banking and credit union space. You are a skilled developer with strong SQL skills and experience with programming languages like JavaScript, who takes pride in your work, and it shows in the quality of your code. You are naturally curious, analytical and a skilled collaborator. This is an opportunity for you to use your database, programming, and highly developed interpersonal skills to find just the right solution.

If you are looking to apply your experience and stretch yourself intellectually working on an amazing team, let's talk!

What you’ll own:

• Product Specialist: Absorb a deep understanding of our products and how each customer can ideally leverage our platform.
• Client Onboarding: Lead and support customer implementations from kickoff to go-live, ensuring timelines and deliverables are met.
• Configuration & Testing: Configure data mapping, file transfers, and API connections using Kinective’s proprietary tools, and perform validation testing. You'll be designing, developing and modifying amazing solutions that meet each customer's business needs.
• Customer Communication: Serve as a key point of contact for customers during onboarding, uncover their unique business needs and collaboratively implementing creative solutions.
• Collaboration: Partner with Product, Engineering, Customer Success, and fintech vendors to resolve technical issues and align on integration requirements.
• Issue Resolution: Investigate and resolve data discrepancies, mapping errors, and connectivity issues, escalating to technical teams as needed.
• Documentation: Maintain accurate records of configurations, customer requirements, and best practices.
• Continuous Improvement: Contribute to process enhancements that improve implementation speed, consistency, and quality. You should consistently stretch yourself intellectually – challenging conventional thinking with your positive and curious mind.

What your great at:

• Strong problem-solving and analytical skills with a detail-oriented mindset
• Excellent communication and interpersonal skills in customer-facing settings
• Ability to manage multiple projects simultaneously while meeting deadlines
• Tech-savvy and eager to learn new tools, APIs, and data transfer methods
• Comfortable collaborating with both technical and non-technical stakeholders
• Self-motivated, adaptable, and dependable with a strong sense of ownership

Requirements

  Necessary Qualifications: 

• Bachelor's degree in Computer Science, Engineering, or related discipline
• 2+ years of experience in technical implementations, data operations, or systems integration (fintech, SaaS, or financial services preferred) 
• Full stack development and client facing implementation experience preferred but not required
• Strong command of SQL and a complementary toolset that might include JavaScript, PHP, Java or Python
• Domain knowledge of highly regulated, high volume transaction processing systems – experience in the banking or credit union space preferred
• Familiar with CRM or ERP platforms and experience either presenting or consuming APIs
• Ability to troubleshoot across the entire tech stack with an intense curiosity – you love figuring things out
• Passionate about building quality products that perform well under pressure and are easy to maintain
• Strong communications skills and the ability to articulate issues to non-technical users

Extra points if you've worked in a growth stage company and understand shifting priorities in order to build a world-class product  

Why Kinective?

We’re transforming our industry. You’re hopping into a rocket ship when you join the Kinective team. We have our sights set on becoming the go-to banking technology enabler, giving our customers total freedom in choosing any system, technology, or provider to scale their innovation efforts and have it integrate with their banking core. Oh, and we should mention, we’re the only ones doing that right now.

We love our customers (and they love us, too). Creating incredible customer outcomes is a unifying value at Kinective, with over a 95% customer retention rate.

All the benefits. We care about you on and off the clock, which is why we are proud to offer plenty of great benefits to choose from. A generously flexible PTO, medical, dental, vision, even pet insurance, just to name a few.

We’re cool people building cool stuff. Underneath all the banking acronyms and terminologies is a team of driven people building the future of banking. We value a workplace that allows us to work hard, be challenged, and ultimately be supported in our endeavors.  

What does life at Kinective look like?

Bid adieu to snooze-fest corporate gigs. At Kinective, we believe that balance is key. We know how to have fun, and how to hit deadlines. We know how to collaborate and enjoy comradery, and how to provide feedback to help each other grow professionally.   

Our culture empowers team members to take the lead, upholds integrity as our bedrock, and values trust and respect in all our operations. We believe in learning new skills, mentoring colleagues, and nurturing personal development. That’s why we seek to promote from within and give our team members the opportunity to rise with us.

Our Values

Deliver success. We strive to exceed customer expectations. We are powered by a relentless commitment to delivering quality and service to our customers. We turn everyday interactions into positive, memorable experiences that create long-lasting Kinective ambassadors.

Grit with grace. We face problems head on, respecting others along the way. We aren’t afraid to step outside of our comfort zone to accomplish the common goal. We believe that progress thrives on constructive dialogue and a commitment to understanding.

One Kinective. Together, we win. By embracing a “better together” mindset, we unleash the full potential of our team and propel Kinective from good to great.

Build the future. We are driven by the pursuit of what’s possible. Building the future requires embracing change and challenging the status quo. We believe that the best idea wins, embodying a culture of innovation.

The Team

In this role, you would be a part of the Professional Services team and reporting to our SVP, Data Activation Sales.

Office Expectation

This role is HYBRID, with an expectation of 3 days a week in-office. Our hours are 8-5pm.

Compensation Range

$75,000 – $90,000

The base salary range for this role is shown above at the minimum and maximum. It is not typical for a candidate to be hired at or near the maximum of the range. At Kinective, base pay depends on multiple individualized factors, including a candidate’s experience, qualifications, job-related knowledge and skills, and geographic location. Compensation also reflects internal equity to ensure fairness across similar roles.

Base pay is just one part of Kinective’s Total Rewards package. Depending on the role, successful candidates may also be eligible to participate in our discretionary bonus plan, commission program, or equity offerings.

All U.S.-based Kinective employees are offered a highly competitive benefits package that demonstrates our commitment to supporting health, well-being, and financial security. Benefits include:

• 401(k) plan with company contributions
• Flexible paid time off and company holidays
• Generous parental and caregiver leave
• Comprehensive health benefits including medical, dental, vision, and prescription coverage
• Life and disability insurance
• Wellness resources and professional development opportunities
• And it doesn't end there...  

Well, you’ve made it this far...

Seems like we might be meant to be, right? If you think you’re the right fit for Kinective, go ahead and click “apply.” And, even if you’re not quite sure if you’re qualified, we encourage you to apply and we can decide together.

Take a deeper dive into all things Kinective at kinective.io

Please note that this role does not currently offer sponsorship opportunities.