Service Advisor/Parts Specialist - Las Vegas Harley-Davidson at Las Vegas Harley-Davidson

Service Advisor & Parts Specialist

Position Summary:

The Parts & Service Advisor is responsible for assisting customers with parts and service needs. This diverse position includes working with customers to determine parts needs to complete servicing of their motorcycle. This position requires a self-motivated and highly enthusiastic motorcycle professional with a desire to satisfy customer concerns. 

Position Highlights: 

• Address motorcycle concerns, service needs and product suggestion. 
• Work directly with other departments to complete customer needs. 
• Assist service department manager in maintaining a smooth running, efficient service department with a high degree of customer satisfaction. 
• Sell additional services by pointing out service specials or additional work needed. 
• Provide superior customer service to both internal and external customers. 
• Diagnose problems accurately, and clearly describe them on the repair order. 
• Estimate costs and completion times at point of sale. 
• Assist service manager (when requested) to assign jobs to Service Technicians based on skill level and current resource utilization. 
• Review work in progress to ensure quality and timeliness. 
• Occasionally assist Service Technicians, when requested, to determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts. 
• Perform cashier functions, as needed, by processing payments to close out work orders, parts purchase, or other services rendered.
• Open and close all customer paid, warranty, and internal repair orders. 
• Clearly communicate status updates, changes, or other necessary information to customer on an on-going basis.
• Follow procedures for quick and efficient handling of warranty items.
• Become familiar and efficient with all phases of the computer system required for service and parts management. 
• Initiate and maintain all related paperwork and computer programs.
• Maintain accurate customer logs and service records. 
• Greet internal and external customers immediately, in a courteous and friendly manner. 
• Handle telephone transactions.
• Maintain up-to-date education qualifications by completing all training programs assigned.
• Treat all employees and customers fairly, courteously, and with respect.

Qualifications and Job Requirements: 

• Must have a valid Motorcycle license or motorcycle endorsement on driver license and acceptable riding skills.
• Outgoing, friendly personality.
• Superior communication abilities, exceptional customer service skills.
• Previous experience as a Service Advisor in motorcycle, automotive, or similar industry preferred.
• Knowledge and experience with Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with point-of-sale, parts and service management computer software or the ability to learn during training period.
• Must possess a positive attitude and show enthusiasm for the products we sell.
• Ability to communicate well verbally and in writing with customers, vendors, and other contacts.
• Great time management skills.
• Must be able to work in an environment with loud and varying noise levels.  
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Ability to push, handle, maneuver motorcycles in excess of 600 lbs.

Working Conditions: 

• Must be able to work on your feet for duration of shift.
• May be exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. 
• Occasionally, exposed to exhaust fumes or other airborne particles.