Self-Driving Service Support Agent at WME Express

🚗 Customer Support – Rider Operations (Autonomous Ride-Hailing Company)

Location: Miami, Florida
Pay: $25/hour Plus benefits
 

🧠 About the Job:

An autonomous ride-hailing company (think self-driving taxis) is hiring friendly, skilled people to support customers who use their robot-taxi service.

You’ll be the human helping riders before, during, or after their trips — answering questions, solving problems, and stepping in if anything goes wrong. You’ll also help the company improve its tools and systems by giving feedback and collecting data.

This role is great for someone who’s calm under pressure, cares about customers, and enjoys being part of a fast-moving tech environment.

💼 What You’ll Do:

• Work to keep vehicles ready and operational

• Solve issues quickly and calmly, including emergencies.

• Work with other teams to make sure problems are handled fast.

• Keep cars cleaned and fueled up

• Help test new systems and provide feedback.

• Focus on safety, empathy, and great communication.

🕐 Shift Options (You’ll need to be flexible):

• Tuesday to Saturday-6am to 2:30 pm: 9:30 AM – 6:00 PM

• Sun – Thu: 2pm to 10:30 pm-evening shift

• Monday to Friday-10pm to 6am-night shift

✅ You’re a Good Fit If You:

• Have 2+ years of experience in customer service (retail, call center, etc.)

• Are great at handling tough situations and staying calm.

• Communicate clearly, both in writing and speaking.

• Can think on your feet and solve problems quickly.

• Are a team player who’s comfortable in a fast-changing environment.

• Have a positive attitude and are eager to learn.

• Can work flexible hours, including nights or weekends if needed.

💡 Bonus Skills (Nice to Have):

• Experience handling emergencies or high-pressure situations.

• Comfortable using customer support tools and software.

• Some basic experience with testing or quality assurance (QA).

🎁 Benefits 

• Healthcare plans (subsidized)

• Pre-tax commuter benefits

• Flexible Spending Account (FSA)

• Paid short-term & long-term disability + life insurance

• 401(k) retirement plan

If you're passionate about helping people and excited by new technology, this is a great opportunity to be part of the future of transportation