Clinical Specialist at Demant

The Clinical Specialist will work in conjunction with the Regional Director to increase Oticon Medical (OM) sales, expand existing sales base, pursue new business opportunities, strategically plan sales activities, identify target accounts, and sell through clinical support activities to help achieve 100% to quota.

• Provide on-site clinical support for patient fittings at Oticon Medical customers.
• Provide support on other clinical issues involving BAHS and Implantable systems such as candidacy criteria, assessment procedures, difficult case management including testing, clinical studies, seeking input from appropriate personnel at home office or other field teams to accomplish these activities.
• Train customers on the theory, features and use of OM systems by incorporating key messages and positioning as appropriate.
• Present to clients, larger groups, and conferences regarding OM products, candidacy and Audiological information about BAHS and Implantable Systems.
• Participate in the on-call program as needed by demonstrating the ability to:
• troubleshoot all OM products
• Document all incidents and follow-up items within a timely manner
• Enter territory information and daily activities in Salesforce (CRM) keeping the information up to date and accurate on a weekly basis.
• Work alongside territory manager to execute Quarterly Account Plan (QAP) and coordinate customer visits and responsibilities.
• Maintain professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.
• Attend conferences and trade shows, both nationally and regionally.
• Provide surgical support, main or back-up capacity, assisting surgeons and OR staff for BAHS and/or implantable devices.
• Use Business Intelligence and Salesforce tools to maximize sales effectiveness and efficiency.
• Prepare and present reports for Regional Director when requested.
• Perform updates to accounts and customers including contact names, email, phone numbers and proper segmentation within Salesforce on a weekly basis.
• Attend and pass assessments of all trainings within designated time. Enhancing up to date knowledge on new products, procedures, services, and tools by demonstrating in role play scenarios and at accounts.

Territory/Regional Activity Support

• Develop a time and territory management strategy and work closely with the Territory & Regional Manager to fiscally manage the territory budget to maximize the impact in the market.
• Accurately identify customer needs and seek assistance on execution of plans as appropriate to maximize impact in region.
• Work to identify patient advocates and utilize them to provide mentoring opportunities with candidates and increase sales.
• Work directly with schools and educational programs within the region on activities that will positively affect sales.
• Identify referral sources within the region to engage in activities will positively affect sales.
• Support the national and regional conventions/conferences that directly impact the regional objectives.
• May perform miscellaneous tasks/projects as directed by manager.

• Masters or Au.D. degree in Audiology (or related profession) Certificate of Clinical Competence in Audiology or ABA Certified Required
• A minimum of 3 years of clinical audiology/industry experience with implantable hearing solutions (Cochlear Implants and/or Bone Anchored Hearing Solutions BAHS).
• Sales and/or training experience a plus.
• Must be willing to learn and effectively implement sales techniques to increase OM market share at centers.
• General knowledge of Implant and BAHS and related issues.
• Experience with Oticon Medical and Oticon Inc. products preferred.
• Familiarity with competitive technology is helpful.
• Experience with behavioral and objective procedures used to assess candidacy and the benefit for adults and children.
• Good communication and time management skills.

For Remote Workers:

This role works out of the office but may be asked to work at home and/or be remote at times. You will need the following when working from home:

• Reliable and secure Internet Service Provider at home (no public WiFi) for duration of working hours
• Sufficient room to set up a laptop, monitors, keyboard and mouse
• Comfortable space to work for duration of working hours
• Quiet, private and secure space in which to work

We Create Trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.

We are Team Players – We collaborate and network effectively across Demant. We take initiative and help each other to achieve our ambitious goals.

We Create Innovative Solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.

We Apply a Can-do attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

What we have to offer:
Medical, dental, prescription, and vision benefits
24/7 virtual medical care
Employee Assistance Program for you and your family
401(k) with company match
Company-paid life insurance
Supplemental insurance for yourself, your spouse/partner, and your children
Short-term and long-term disability insurance
Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
Pet Insurance
Commuter accounts

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

The pay range for this position is expected to be between $75000 to $87000 per year; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. 

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