ACH & Checking Operations Specialist at Pathfinder Bank
Pathfinder Bank · Oswego, United States Of America · Onsite
- Junior
- Office in Oswego
Description
At Pathfinder Bank, you’re not just starting a job, you’re starting a journey with a team that genuinely cares. We believe in building relationships, growing talent from within, and serving the communities we call home.
If you’re looking for a supportive environment, opportunities to learn, and a chance to be part of something meaningful, this could be the perfect place for you.
Summary/Objectives
Customer and Employee support for all platforms in the E-Commerce Department with a focus on the ACH process as it relates to both origination and reception.
Essential Functions
- Perform the daily post and balance of ACH transaction warehouse, completing reconciliations of all files received/sent.
- Specialize in ACH processing ensuring proper file delivery and timely processing with Third party Senders, Originators, and others who are affected by NACHA time restraints.
- Cross train all ACH functions to ensure coverages of Team.
- Oversee the distribution of daily incoming work to other specialists in the area.
- Recognize and identify processing problems and notify management when problems occur.
- Participate with the coordination of system upgrade testing, expansion of services, conversions and business continuity testing.
- Monitor and report deceased customer information to appropriate departments and make complete necessary changes in the core system.
- Work on special projects as identified/specified by management.
- Work with Fraud Team to resolve complaints efficiently and effectively.
Requirements
- High School Graduate or equivalent
- Intermediate Computer Skills
- Strong Communication Skills
- Demonstrate Willingness to be a Team Player
- Excellent Customer Service Skills
- Ability to multi-task and prioritize
- General knowledge of electronic banking processes
