NOC Technician IV at Granite Telecommunications, LLC

General Summary of Position:

As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients’ network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and Voice over IP operations will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts.

Duties and Responsibilities:

• Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
• Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
• Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
• Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
• Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
• Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
• Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components.

Required Qualifications:

• Bachelor’s degree in Information Technology, Network Engineering, Computer Science, or a related field — or equivalent professional experience.
• Proven experience in network operations, with a deep understanding of network protocols, configurations, and advanced troubleshooting techniques.
• Hands-on experience with network infrastructure components including routers, switches, firewalls, and network management platforms.
• Demonstrated expertise with Fortinet technologies, including FortiGate firewalls and FortiManager for centralized management and configuration.
• Familiarity with voice application systems such as VoIP and IP telephony, including installation, configuration, and support.
• Working knowledge of security tools and systems, including firewalls, IDS/IPS, antivirus software, and other threat mitigation technologies.
• Strong analytical and problem-solving skills, with the ability to resolve complex network issues efficiently.
• Excellent communication and interpersonal skills, with a collaborative approach to working with cross-functional teams and stakeholders.
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
• Detail-oriented with strong organizational skills and a commitment to maintaining accurate and comprehensive documentation

Preferred Qualifications:

• Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering.
• Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper.
• CCNA, Network+, or equivalent certification or higher
• Proficiency with Python, Javascript, or similar coding languages
• Telecommunications industry experience
• Prior public trust P2 security clearance