Scheduler Ortho Clinic at Three Crosses Regional Hospital

If you're looking for a place to call home and grow, Three Crosses Regional Hospital is looking for you! We are looking for a Scheduler for our Orthopedic Clinic that is committed to clinical excellence and building a patient-centered culture.

Three Crosses Regional Hospital is an advanced independent healthcare organization led by a local team of professionals dedicated to high quality patient care and being the first choice of patients and providers in the communities we serve.

The Scheduler will serve as the coordinator for procedures and follow-up schedules, often between doctors, patients, departments of TCRH, and hospitals the providers' practice at. Schedulers will utilize the provider’s scheduled template and the processes of scheduling to schedule the patient timely. Ensures all needed documentation is collected, falls within the required timeframe, and works with other departments/hospitals in receiving the documents. They should be professional and manage multiple tasks. Tracks procedures, cancelations, and outgoing referrals to ensure all patients are cared for. 

The incumbent will carry-out her/his duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of Three Crosses Regional Hospital, and fully supports the mission, vision, and values of Three Crosses Regional Hospital. The incumbent will have knowledge of health care systems, and have demonstrated ability to interact, relate to, work with, and support the activities of a diverse workforce.

Primary Responsibilities

• Work with providers and orders to schedule patients’ procedures
• Reviews and educates patients on the type of procedure, processes, and instructions of the procedure
• Obtains prior authorization for procedure
• Ensures all required documentation is collected, falls within deadline, and is provided to all necessary members within the clinic, hospital, or outside facilities prior to the procedure
• Reviews patient’s insurance and eligibility, and collects co-pays 
• Utilizes EHR system to pull, verify, update, and schedule procedures
• Schedules and tracks procedure and post-procedure appointments
• Provide general office/reception support.
• Attend staff meetings as needed.
• Other duties as assigned.

Education and Experience

• Required: High School Diploma or GED equivalent
• Preferred: Billing and/or Coding certificate
• Required:  Minimum 2 years of customer service/scheduling experience, preferably in medical setting

Three Crosses Regional Hospital is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law