Assistant Membership Director at Valley of the Sun Jewish Community Center

Description

Assistant Membership Director

Valley of the Sun J

Position Summary: 

This is a full-time position reporting directly to the General Manager and COO. The Assistant Membership Director oversees all aspects of the membership department, ensuring that The J’s mission and values are reflected in every interaction. This position will lead the membership services team, collaborate with department heads, develop innovative programs and campaigns to strengthen the organization’s presence in the community. They are responsible for driving new member acquisitions, maximizing existing member retention in order to grow membership, enhancing profitability through various strategies inside and outside of the club. 

Key Responsibilities: 

Sales & Marketing

• New      Member Acquisition: Implement and execute strategies to generate leads and      convert them into paying members. 
• Member      Retention: Develop and implement retention strategies to reduce churn and      encourage long-term membership engagements.
• Revenue      Generation: Drive all revenue streams, including membership sales, product      sales, and other secondary revenue opportunities. 
• Sales      Process: Advocate for and implement the gym's sales process, ensuring      consistent and effective sales best practices. 

Team & Operations Management

• Team   Leadership and Training: Lead and motivate the sales team, providing      training and support to improve performance and confidence. 
• Data      Analysis and Reporting: Monitor key performance indicators (KPIs), analyze      data, and communicate insights to the management team. 
• Community      Engagement: Build relationships with local businesses and develop      partnerships to expand the club’s reach and attract new members including      corporate memberships.
• Member      Experience: Lead by example on the front desk and club floor, ensuring a      positive and memorable experience for every member. 
• CRM      Management: Oversee the use of the CRM system by yourself and your team,      ensuring accurate tracking of member interactions, bookings, and outcomes

Strategic Leadership

· Develop and execute annual membership growth and retention plans aligned with organizational goals. 

· Analyze membership trends, demographics, and feedback to inform strategy and improve services. 

· Establish KPIs and track performance for membership acquisition, engagement, and renewal

Administration & Budget

· Prepare and manage the membership department budget.

· Monitor revenue goals, membership counts, and retention rates.

· Ensure compliance with policies, procedures, and nonprofit regulations.

Qualifications

· Bachelor’s degree in business, marketing, hospitality, recreation management, or related field preferred. 

· 5+ years in membership management, sales, hospitality, or customer experience leadership. 

· Proven track record of achieving growth and retention goals. 

· Nonprofit or community center experience a plus

Compensation & Benefits

· Competitive salary commensurate with experience.

· Comprehensive benefits package, including health, dental, vision and retirement plan.

· Complementary JCC membership and program discounts. 

Requirements

• Sales Expertise: Proven ability to deliver results in a sales environment, with strong skills in conducting consultations and closing deals.  Positive solutions-driven mindset.
• Leadership and Coaching: Ability to mentor and support a small sales team, helping them to improve their performance while leading by example.
• Member-Centric Focus: Exceptional member service skills, ensuring long-term member engagement and retention.
• Passion for health, fitness and wellness
• Flexibility in working hours and to support the needs of the business including some weekends and evenings