Retail Store Manager at PlumpJack Wine & Spirits

About us:

PlumpJack Wine & Spirits’ boutique wine shop spans two locations in the city of San Francisco. The original Marina location was established in 1992 as our flagship store specializing in an expansive collection of wines from around the world, including rare library wines for the discerning buyer and collector. In recent years, PlumpJack Wine & Spirits has embarked on close partnerships with American Whiskey distillers to produce barrel selections branded exclusively for PlumpJack Wine & Spirits. With an offering of 9+ clubs for wine, spirits, champagne and beer, there is a club to suit all enthusiasts. Both stores are highly regarded for their selection of wine; spirits; domestic and imported beer; sparkling wine; and liqueurs.

Purpose of the role:

To help ensure the smooth and efficient operational procedures within the stores, enabling the highest level of customer service. To train and develop store staff as is relates to customer service, operations, store and company policies and product knowledge.  To  maintain inventory levels  in partnership with wine/beer buyer.  Must be passionate about service and delivering above expectations for the customer and must be independently productive, self-motivated, and have proven leadership ability. This position requires wearing many hats and having a can-do attitude is a must.

Management

Responsibilities:

• Hire, train, schedule, support, review, discipline and terminate employees directly accountable to their position, to maintain highest possible levels of employee morale and department productivity, all while maintaining HAP.
• Complete payroll reports and prepare final time-log for semi-monthly payroll.
• Lead by example by greeting customer on sales floor, phone or online, and assisting in determining make, type, and quality of merchandise desired. Provide an educational experience for the guest when purchasing wine, spirits or beer - ensuring that customers receive exemplary customer service.
• Perform administrative duties such as: scheduling, bank deposits, receiving invoices, website maintenance, and general store maintenance. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Delegate and lead other employees in the completion of store responsibilities and projects, ensuring all employees remain productive with their respective goals.
• Continually update/edit Store SOPs manual for all primary functions of business, working with the individual employees in development. 
• Assist with ensuring the smooth and efficient operational procedures within the stores, enabling the highest level of customer service.
• Communicate with Noe Store Manager to discuss to-dos, sales and orders, upcoming events or initiatives, while keeping track of weekly/monthly/yearly goals.
• Manage a list of store supplies and maintenance to-dos, ordering of supplies, and cleanliness of the store. 
• Develop and improve the organization of office and business-related materials. Maintain filing system for: completed orders, price books, computer/physical files, educational materials, etc.
• Foster a team environment by creating a fun, competitive, and inviting atmosphere.
• Ensures Visual Standards and stock levels are maintained throughout the day.
• Represent and market PlumpJack Wine & Spirits in a positive and professional manner and continually promote PlumpJack Wine & Spirits internally and externally by attending special events when requested and building relationships both on and off property. 
• Promote and comply with all policies and procedures of PlumpJack Group.     
• Immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
• Maintain the cleanliness and safety of work areas and equipment at all times.
• Attend all mandatory meetings as directed.
• Perform other tasks, including cross-training, as directed.                                                                    
• Adhere to the attendance and punctuality policy as outlined in the PlumpJack Employee Handbook. Report to work as scheduled and be prepared to start work.

Minimum Candidate Requirements:

• Minimum of five years retail management experience required. 
• Must have a knowledge and passion for wine, spirits, and beer.  
• Intermediate computer skills and ability to multi-task.
• Familiar with local Department of Health regulations, California liquor laws and relevant current laws governing handling of hazardous substance.      
• Demonstrated ability to train staff. Detail oriented, organized, and efficient.  
• Diplomatic and calm with strong verbal communication skills. 
• Courteous, friendly, and professional manner.  
• Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

Working Conditions:

Works primarily indoors throughout shift in clean, well-lit retail store environment with multiple floors.  May be exposed to outside conditions while restocking merchandise and handling trash. Stands/walks approximately 80% of shift.  Sits at desk or in meetings approximately 20% of shift.  

Physical Demands:

Stands and walks short distances throughout shift. Frequently required to handle and move objects weighting up to 50lbs. over short distance. Reaches, lifts, bends and stoops to perform routine job tasks.  Frequent use of stairs, daily. Use of phones, computer and cash register, daily. Flexibility required to work long, sometimes irregular hours.