Manager of Podiatry Operations at Aria Care Partners

Description

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Position

This position is responsible for creating/maintaining an environment of support within clinical teams. They work with our clinical teams at all levels to ensure that we are delivering treatment at the required pace and in a customer focused way. This role is responsible for creating a win-win-win situation for our customers, our company and our employees.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Oversee clinical delivery and ensure pace metrics are being met
• Monitor customer satisfaction and ensure that follow-up actions are taken when necessary
• Track department KPI’s and intercede when necessary
• Strategic projects – propose and manage through implementation
• Analyze and improve organizational processes 
• Implement processes to improve quality productivity and efficiency
• Advise/Collaborate on escalated issues within clinical departments
• Manage resources – Effectively deploy resources to achieve success within department budget
• Ensure procedures are carried out properly throughout the department
• Collaborate with leaders of other departments to streamline service delivery/inter-department procedures.
• Establish and ensure that consistent training protocols are implemented and followed
• Expected travel to on-site locations approximately 4 weeks per year
• Additional duties as necessary

Requirements

EDUCATION & TRAINING REQUIREMENTS

• Associate or Bachelor’s degree and/or 5+ years management and customer service experience
• Project management is preferred
• Clinical care experience is preferred

OTHER QUALIFICATIONS

• Mediator – Ability to address issues/concerns by remaining neutral to parties involved and implementing solution that provides best results for all.
• Computer Skills – Must have ability to learn and assist with NextGen electronic medical record platform
• Positive Problem-Solver – ability to think on your feet and find solutions to a variety of unique issues
• Proactively searches for improvement of process and customer service experience
• Customer service—the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. 
• Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Proficient with Microsoft Word and Excel – able to use basic functionality in Excel and use Word
• Adaptability—the individual adapts to changes in a fast-paced work environment, manages competing demands, and able to handle frequent changes or unexpected events. 
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Able to work in a team environment. 

Physical Efforts & Working Conditions

Work is performed in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

This is a full-time position working standard business hours Monday – Friday, although project support may require temporary adjustments to those hours only as needed. Position reports to the office for first six-months then qualifies to moves to hybrid with successful completion of training and satisfactory performance.

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with a Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Working at Aria Matters!

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