Patient Access Representative at UChicago Medicine AdventHealth Great Lakes

Patient Access Representative -  UChicago Medicine AdventHealth Great Lakes – Ob Gyne

All the benefits and perks you need for you and your family:

• Benefits from Day One 

• Paid Days Off from Day One 

• Student Loan Repayment Program 

• Career Development  

• Whole Person Wellbeing Resources 

• Mental Health Resources and Support 

• Pet Insurance

• Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense) 

Our promise to you:  

Joining UChicago AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.  

Schedule: Full Time - Monday 8a-5p, Tuesday 10a-7p, Wednesday 10a-7p, Thursday 10a-7p, Friday 8a-5p

Location: 1012 95th Street, Suite 4, Naperville, IL (will also travel to clinic in Bolingbrook)

The role you’ll contribute:

The Patient Access Coordinator, under close supervision, is responsible for facilitating communication between the patient, insurance plans, physicians and practice. Is responsible for patient accounts, creating and performing updates in a timely manner as outlined by department guidelines and leadership, and adheres to all pertinent rules & regulations for all applicable local, state and federal agencies and accrediting bodies.

The value you’ll bring to the team:

• Creates patient accounts in an accurate and timely manner, ensuring patient demographics and account information is appropriate for patient account type as determined by patient’s visit, as directed
• Ensures all financial assessments are clear, updated on account and thorough to ensure expeditious billing of patient accounts
• Pre-certifies applicable patient accounts under responsibility in a timely manner. Uses utmost caution that authorizations are correct and documents the most accurate benefits possible
• Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available in order to provide consistent service to patients and clinical partners
• Monitors e-mail inbox & faxes, and responds to phone calls, researching questions, patient account requests, pre-certification issues, and other related account documentation while responding within defined time frames
• Screen patients who may be Medicaid eligible and direct them (or family members) to proper agencies to acquire Medicaid and/or charity
• Obtains medical records or other required documentation to assure timely payment of the account
• Contacts insurance company for referral number or pre-certification/authorization & documents
• Directs patients to appropriate specialists and vendors according to their insurance
• Reconciles charges to daily schedule to ensure accurate billing
• Completes special projects or performs other duties as assigned  

The expertise and experiences you’ll need to succeed:

• High School Grad or Equiv Required
• One or more years of related work experience Required
• Experience working in Ob Gyn clinic preferred
• Uses discretion when discussing personnel/patient related issues that are confidential in nature
• Responsive to ever-changing matrix of practice needs and acts accordingly
• Self-motivator

• Has clear understanding & working knowledge of rules and regulations of contracted insurance