CMDB Manager at Digital Realty Trust, L.P.

Job Title: CMDB Manager (ServiceNow Focus)

Location: Dallas, TX
Department: Employee Platforms (IT)
 

Position Summary:

We are seeking an experienced and highly technical CMDB Manager to lead and mature our Configuration Management Database (CMDB) strategy, design, and operations. This role is critical in supporting the delivery of accurate infrastructure insights, operational resilience, and compliance across our global data center footprint.

The ideal candidate will have deep experience managing enterprise CMDBs within the ServiceNow platform, including Discovery, Service Mapping, and CMDB health initiatives. You’ll work closely with IT, Facilities, Security, and DevOps teams to ensure that configuration items (CIs) are accurate, complete, and actionable.

Key Responsibilities:

• Lead the design, implementation, and governance of the enterprise CMDB strategy using ServiceNow.
• Own the configuration management process and enforce data quality, completeness, and compliance standards.
• Manage and maintain the ServiceNow CMDB, ensuring proper classification, relationships, and lifecycle states of CIs.
• Oversee the ServiceNow Discovery and Service Mapping tools to automate the population of CIs across our hybrid infrastructure (on-prem, cloud, colocation).
• Work with stakeholders across IT, data center operations, and security to ensure alignment and usability of CMDB data.
• Develop and maintain CMDB health dashboards, metrics, and reports.
• Support audit and compliance activities by ensuring traceability of infrastructure assets and configuration data.
• Partner with Change Management and Incident Management to ensure accurate CI relationships and impact analysis.
• Provide mentorship and training to other ServiceNow platform users and CMDB contributors.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related technical field.
• 5+ years of experience managing enterprise CMDBs, with at least 3 years on ServiceNow CMDB.
• Hands-on experience with ServiceNow Discovery, including MID Server configuration and credential management.
• Strong understanding of IT infrastructure, including networking, virtualization, cloud services, storage, and data center hardware.
• Experience with Service Mapping, Business Services modeling, and dependency mapping in ServiceNow.
• Proficient in CMDB data modeling, CI class structures, and relationship definitions.
• Knowledge of ITIL practices, especially Configuration Management, Change Management, and Incident Management.
• Experience maintaining data accuracy through reconciliation, identification rules, and integration with external sources (e.g., SCCM, vCenter, AWS).
• Familiarity with compliance frameworks relevant to data centers (e.g., SOC 2, ISO 27001) is a plus.

Preferred Certifications:

• ServiceNow Certified System Administrator
• ServiceNow Discovery Fundamentals
• ServiceNow CMDB Fundamentals
• ITIL v4 Foundation

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and X.

A bit about our Digital team

Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.