Chief Growth and Member Experience Officer at INSTITUTE OF REAL ESTATE MANAGEMENT

Description

We’re IREM

We’re IREM® (Institute of Real Estate Management), an international institute for property and asset managers, providing complete knowledge to take on real estate management’s most dynamic challenges. That means knowledge prepared for the day-to-day and the one-of-a-kind: from solving the latest tenant crisis to analyzing market conditions.  

For over 90 years, our members have made us the world’s strongest voice for all things real estate management. Today, almost 20,000 leaders in commercial and residential management call this home for learning, certifications, and networking.

Join our team

We have an exciting opportunity to join us in a newly created position that'll play a key role on our executive team.  As our Chief Growth and Member Experience Officer, you'll drive organizational growth, focus on expanding and diversifying revenue streams, and ensure an exceptional, consistent member experience.  You'll be a trusted leader, inspiring our teams in membership, customer and member services, certifications, and chapters and regions, for both U.S. and international.

Some specific responsibilities include:

• Directing organizational strategic direction in collaboration with the CEO, Board of Directors, HQ Executive Team, and HQ Director Team; leading metric development and implementation in support of strategic plan.
• Overseeing chapter volunteer leadership development and training; supporting and enhancing the performance and impact of IREM chapters, ensuring alignment with HQ standards and priorities.
• Collaborating across departments to identify and pursue new products, services, and markets to grow and diversify non-dues revenue; expanding credentialing programs and exploring new international and domestic offerings; partnering with our marketing and finance teams to assess ROI of growth initiatives and develop scalable business models.
• Strengthening international member value and its footprint through tailored strategies and partnerships.
• Collaborating with HQ Executive Team in providing general oversight of IREM, including resource allocation, annual operating plan and budget, operational and organizational policies and procedures, and strategic execution.
• Analyzing and making decisions on programs and opportunities; gathering, analyzing, and synthesizing data and information. 
• Overseeing budget management
• Serving as a senior liaison to committees, task forces, workgroups, and volunteer leaders. Providing guidance and oversight to direct HQ liaisons.

Let your skills and experience shine

This role requires a visionary leader who can connect strategic insight with execution, empowering cross-functional teams and identifying opportunities for scalable impact.  You should also have a strong understanding of member behavior and market trends that'll enable you to champion an agile, data-informed, and human-centered approach to serving and growing IREM's membership base.

We'd also like you to possess:

• Bachelor’s degree or equivalent experience, master’s degree preferred.
• Minimum of ten years of experience in an association, with a preferred focus on leadership, strategy, and international membership
• Minimum of five years of supervisory experience.
• Strong critical thinking, analytical, and project management skills.
• Strong interpersonal, presentation, oral and written skills.
• Ability to manage multiple priorities.
• Strong financial acumen – budgeting, forecasting, analyzing, reporting.

We also anticipate that you'll travel approximately four times a year, approximately fifteen days per year.

What we can offer you

If you’d like to be part of an organization that is far more than just a place to work, then IREM is the place for you. We’re committed to providing our team members with a space where they can show up and bring their best authentic self. We genuinely care about our team members as individuals, and it shows. We’re committed to providing a culture that embraces gratitude, authenticity, and flexibility. If you’d like to devote your talents and skills to making a difference in the lives and careers of the people we serve, then consider joining our team. 

We offer our team members a wide variety of benefits that include:

• BCBSIL medical coverage--we have six plans to choose from
• Metlife dental, vision, life insurance, and disability plans
• Flexible Spending and Health Savings Accounts
• 401(k) plan with quarterly matching up to 4% plus a 3% safe harbor non elective contribution
• PTO that's earned at 7.18 hours/pay period (24 in a year) for your first year with us.
• Annual paid volunteer day
• Flexible 37.5-hour work week schedule

Our hybrid work schedule allows team members to balance their personal and professional lives. We come into the office 1 – 2 days per week to connect and collaborate. For this reason, we can only consider candidates who reside in the Chicagoland area.

If you'd like to take on the opportunities and challenges of this key role in an amazing organization, then please apply today!