Service Planner at Knight-Swift Transportation
Knight-Swift Transportation · Memphis, United States Of America · Onsite
- Junior
- Office in Memphis
NOW HIRING: SERVICE PLANNER
Location: 1940 E. Brooks Rd., Memphis, TN 38116
Schedule: Monday-Friday 7:00AM-3:30PM
Pay: $20-$25
Schedule: Monday-Friday 7:00AM-3:30PM
Pay: $20-$25
Our service planners are the driver-facing support for our shop who will work with the drivers and vendors to schedule maintenance on their equipment. Service planner will partner with our drivers to understand what maintenance is required and will work with shop leadership to schedule repairs for them. Additionally, they will assist technicians with work order processes and provide ETA’s for the driver as to when their equipment will be ready.
Accelerate your Career!
At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company.
Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.
Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.
Job Responsibilities: What you will do
Receive red tags from drivers, process work orders; coordinate equipment with Driver Services and Customer Service; assign jobs to mechanics; and coordinate farmed out equipment with outside vendors.
Receive red tags from drivers, process work orders; coordinate equipment with Driver Services and Customer Service; assign jobs to mechanics; and coordinate farmed out equipment with outside vendors.
- Processes work orders.
- Communicates with Safety/Service Providers about work order write-ups.
- Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates, etc.).
- Plan daily work load (repair orders/assign jobs) and coordinates with Shop Supervisor regarding work loads.
- Inspect all repair orders for info on warranty repairs and make sure all repairs are put under the proper reason code,
- Coordinate as required with the warranty department to ensure sure all units outsourced for repair are under warranty.
- Maintain and update the shop DNR work log.
- Handle all shop calls for units in and out of shop for repair.
- Coordinate with the Onroad department and handle all road calls within 75 miles of the shop.
- Provide all Owner Operators copy of a completed repair order when repairs have been completed.
- Work with the Parts department and make sure all parts are ordered for units needing repair.
- Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
- Perform additional duties as assigned by leadership.
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Qualifications: What you need to bring
Qualifications: What you need to bring
- One (1) year experience service planning, preferably in a heavy truck environment. Experience in warranty, service writer, technician, or administration in a mechnanical related field may be substituted for the one (1) year experience.
- High school diploma or GED.
- Mechanical knowledge of DOT approved equipment; demonstrated/proven superior customer service skills; computer keyboarding.
What we offer:
- Competitive starting salary commensurate with experience and geographic location.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- Comprehensive Benefits Package which includes:
- 401(K)
- Medical, Dental, Vision, Disability, Supplemental and Life Insurance
- Paid Time Off
- Employee Stock Purchase Plan
- Debt Free Colleges or Tuition Assistance Programs
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
