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Associate Telephone Operator - Part time, Evenings at Dartmouth-Hitchcock Health

Dartmouth-Hitchcock Health · Lebanon, United States Of America · Onsite

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Overview

This position is on site in Lebanon, NH. 

Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

Responsibilities

  • Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
  • Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
  • Promptly and courteously answers questions from external users and provides general information.
  • Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
  • Demonstrates proficient computer and telephone/paging skills.
  • Demonstrates exceptional customer service skills.
  • Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
  • Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.
  • Proficient in multiple mass communication notification tools.
  • Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
  • Performs other duties as required or assigned

    • Qualifications

    • High School Diploma or Equivalent
    • One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.
    • Must be able to use computer/phone for extended periods of time.
    • Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
    • Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
    • Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
    • Complying with D-H policies and standards for all actions related to their role

    Required Licensure/Certifications

    • None
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