Freight Forwarding Trade Lane Manager - Africa at The Peninsular and Oriental Steam Navigation Company
The Peninsular and Oriental Steam Navigation Company · London, United Kingdom · Onsite
- Professional
- Office in London
At DP World Logistics Europe B.V. we are looking for a dynamic and driven individual to join our team as a Freight Forwarding Trade Lane Manager - Africa.
The TLM ensures delivery of significant volume-growth contribution in both Air & Ocean the assigned Tradelane(s). This position requires strong communication and empathy skills as well as Freight Forwarding operational experience in a fast paced, dynamic Freight-Forwarding Trade Lane Management (TLM) environment.
How you will contribute:
- Manage trade lane Current and strategic customers for the respective Tradelane and work as support within the Sales Organization ensuring constant growth in Volume throughout all products (Air & Ocean). Deliver strategic customers to the Sales Organization without being the Opportunity owner.
- Development of a trust-based, effective and efficient cooperation with the trade-lane partners
Liaise with Product Management, Branch Managers & Operations on both sides of the trade lane in order to ensure proper solutions are developed around customer needs of the assigned trade lane(s). - Knowledge transfer for the assigned trade lane; communication of strengths, weaknesses, unique selling points and products to the organization.
- Assist local (Field) Sales Teams in their day by day selling activities joining sales calls and acting as trade lane subject matter expert in eyes of BCOs and for all Sales teams.
- Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance to working on opportunities.
- Take direct charge of selling activity by farming the respective strategic accounts & Business with the sales organization related to your trade lane(s).
- Market analyses and competitive monitoring with the aim of driving profitable and sustainable measures.
- Identification of market and product trends; development and implementation of measures; involvement and advising in execution of RFQ's.
- Perform minimum one Consignee Sales Trip (CST) per Quarter overseas and host the same in return from your counterparts.
- Daily work our CRM system in order to properly manage the pipeline and customer activities need to be recorded in CRM system by having the TL Manager added as Team member to the account and customer contact activities.
What you need to bring:
- Bachelor’s degree in related field or combination of education and experience.
- Minimum work experience in Freight Forwarding > 5 years.
- Experience in Sales > 3 years, experience in Trade Lane Management is a plus.
The skillset we are looking for:
- Strong air and ocean product knowledge, working experience in air or ocean operations
- Ability to research, identify, tackle, grow and close business opportunities ensuring the needed support from product and operations.
- Ability to prioritize multiple tasks to meet various deadlines.
- Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors.
- You speak and write fluent English – additional languages needed for specific trade lanes.
Responsibilities
- Manage and support current and strategic customers for sustainable volume growth.
- Liaise with partners, product management, and operations to ensure effective cooperation and solutions.
- Transfer knowledge about the trade lane to the organization, including strengths, weaknesses, and products.
- Guide local sales teams and assist in their daily activities, joining sales calls as a subject matter expert.
- Support sales teams in negotiations and interact with internal networks for optimal solutions.
- Take charge of selling activities and farm strategic accounts.
- Conduct market analysis, identify trends, and implement measures for sustainable growth.
- Participate in RFQ execution and perform minimum one Consignee Sales Trip per quarter.
- Utilize CRM systems to manage customer activities and pipelines.
- Join sales calls to speed up the sales cycle and deliver market and trade lane insights.
- Ensure effective communication and collaboration across different teams and cultures.
- Prioritize tasks and meet deadlines in a fast-paced environment.
Qualifications
- Bachelor's degree or equivalent in a related field.
- Fluent in English and German
- 5+ years of experience in Freight Forwarding, with 3+ years in Sales.
- Trade Lane Management experience is an asset.
- Strong air and ocean product knowledge, and operational experience.
- Effective execution and communication skills.
- Ability to prioritize tasks and manage deadlines.
- Intermediate computer skills, proficient in MS Office.
- Empathy and cultural awareness for effective cross-cultural communication.
