Dispatch Administrator at Merchants Distributors, LLC

Overview

To provide administrative support for dispatchers and ensure paperwork for on time deliveries. 

***ENTRY LEVEL POSITION***

Flexibility in schedule required including weekends.

Schedule includes:

Wednesday, Thursday, Friday, Sunday

6am-4:30pm

Responsibilities

Accountabilities:

• Enters driver names and pertinent information into both CAMS and Mainframe

• Supports workflow through contact of drivers with changes to scheduled trips

• Creates trip changes to scheduled runs; printing and assembling trips after loads are released from the warehouse

• Calls drivers about dispatch leaves and customer delivery ETA.

• Matches backhauls with trips and ensure stops are accurately communicated with the driver

• Initiates backhaul changes as needed for the least out-of-route miles and best return revenue monies.

• Attaches mail to designated loads

• Trains new employees as needed on both Cam and Mainframe.

• Provides support to dispatchers in Cam and Mainframe

• Answers phone calls from customers, research a solution or forward to the appropriate person for assistance

Qualifications

• Intermediate to advanced excel and word
• Must be able to work flexible schedule when necessary
• Ability to handle multiple tasks as job requires
• Ability to prioritize tasks and work under minimal supervision
• Background in customer service preferred

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