Member Care Center Member Care Specialist (Virtual Teller) at UnitedOne Credit Union

We have a full time opening for Member Care Center Member Care Specialist (MCS) in Manitowoc to work a unique and incredible schedule where you will be working 32 hours a week but paid for 40. We truly believe in work/life harmony having our employees only work four days a week. In this position you will be the first and last impression of the credit union and have the opportunity to provide friendly, professional, and confidential member service using remote delivery channels. Our MCS will act as a trusted adviser and have exceptional service and sales skills to build strong relationships and loyalty and engage with our member/guests via telephone or Personal Teller Machines (PTM's) to understand their needs and process their service requests and transactions while minimizing wait times.

Our Member Care Center MCS will foster our “United For You” service promise which requires taking personal responsibility for providing outstanding member service that builds loyalty and supports a service selling environment. Our Member Care Center MCS will also work collaboratively to foster a culture that encourages diversity and independent thinking and a member-centric, digital organization to meet or exceed UnitedOne’s mission, strategic objectives, and promote the overall success of the credit union. 

• Must have a high school diploma and exceptional member service experience.
• Must effectively uncover member needs by and offer products and services that provide value to the member/prospective members.
• Must possess strong listening skills and be able to focus, paraphrase, and empathize, with others
• Must possess exceptional member service and sales skills with an emphasis on exceeding expectations.
• Must possess an enthusiastic, positive attitude and work ethic and genuinely enjoy working with people. 
• Must be a strong and active member of a service and sales team and believe in collaboration.
• Must maintain confidentiality, be security conscious, and pay close attention to details.  

To apply to work for a great organization that provides more than competitive pay and benefits please complete an application online.