Patient Services Representative at Evergreen Health

Evergreen Health 

At Evergreen, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.

The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health’s primary and specialty care facilities. They will collaborate and support team members to ensure a patient focused approach to care.  As part of the Essential Functions for this role, the Patient Services Representative:

• Serves as receptionist for the medical practice area, directing clients/patients in the office while handling incoming calls; provides a positive, welcoming, customer service-oriented experience for the patient
• Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols
• Manages the scheduling of interpretation services for non-English speaking patients for Evergreen’s primary care facility; confirms the day prior to appointment. 
• Checks in/out patients into EMR; verifies all patient demographics, healthcare, and personal information
• Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; identifies co-managed patients
• Screens visitors and telephone calls; date stamps incoming medical documentation and paperwork; routes calls to proper designated area within the practice; provides general practice and support in the area

Qualified Candidate will have a high school diploma or GED; must be able to communicate clearly and professionally in writing and verbally, with a strong knowledge of medical terminology (preferred), attention to detail and computer efficiency required; experience with EMR (Electronic Medical Records) systems strongly preferred; excellent typing and editing/proofreading skills required; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential

Job Type: Full-time 

Education: HS Diploma or GED 

Experience: Computer skills required; EMR systems and knowledge of medical terminology preferred