Part-Time Eligibility Technician (LIEAP) at Union County, NC

About the Department

The Eligibility Technician PT, under general supervision, is responsible for answering questions and gathering information by telephone or in person from families applying for assistance.  This person will prescreen applicants; add families to the waiting list of the appropriate income maintenance program; and schedule appointments. This person will be responsible for keying data in case files, data entry into an automated system, and updating demographic data for families or individuals. Employees must be able to pay attention to detail and have good computer skills.  The ability to communicate effectively orally and in writing.  Ability to explain program guidelines and provide education on the program.  Advise clients of other agency programs and services. Maintain effective working relationships with peers and clients. Provide excellent customer service internal and external.  Employees in this position could support the Subsidized Childcare Assistance, FNS, or Medicaid and/or the Work Force Unit and Crisis Assessment Unit.

Position Duties

Performs all the following functions: intake, collecting client data, adding and removing clients to the waiting list, scheduling appointments in Compass/NCFAST as well as answering phone calls, sending out letters, and putting together packets.

Makes changes to client cases, including transferring cases, updating addresses and phone numbers, changing Primary Care Providers, updating persons page information, and documenting contact changes.

Sets up appointments for clients based on Hearing Officer Schedules. 

Reserves meeting rooms, prepares documents for hearing, and assists the Hearing Officer and caseworkers as needed.

Gathers information through the interview process for the purpose of determining applicant/client eligibility as well as to inform the client of their rights and obligations as prescribed under program policies.

Refers to eligibility manuals and utilizes agency procedural guidelines in accomplishing the work. 

Provides information to clients on program requirements based upon the information provided in the unit's manual. Information contained in these regulations is clear but must be explained to clients with varying levels of understanding.

Collects, processes, scans, and distributes incoming mail and faxes.

Ability to develop and maintain cooperative and courteous relationships with division employees, staffers and managers in other divisions, representatives from organizations, and the general public so as to maintain good will toward the division and project a good division image.

Performs other related duties as assigned.

POSITION SPECIFIC FUNCTIONS:

Crisis Assessment -Low Income Energy Assistance Program (LIEAP):

Responds to questions from applicants. 

Accepts LIEAP applications via phone, fax, email, EPASS and in person.

Schedules LIEAP appointments with clients when needed.

Interviews applicants applying for LIEAP via telephone or in person and processes applications within the allowable programmatic timeframes. 

Seasonal position from November through April (funding permitting), 40 hours per week Monday-Friday.

Minimum Qualifications

MINIMUM QUALIFICATIONS

Education and Experience:

High School Diploma or an acceptable equivalency diploma (GED), and six (6) months public contact experience. 

PREFERRED QUALIFICATIONS

Education and Experience:

High School Diploma or an acceptable equivalency diploma (GED), and (1) year of paraprofessional or clerical public contact experience  

Special Requirements: 

Proficiency in NC FAST.

Fluent in Spanish and English.

Other Qualifications

PHYSICAL DEMANDS

Must be physically able to operate a variety of machinery and equipment including computers, , copiers, facsimile machines, calculators, printers, telephone, etc. Must be physically able to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting but may involve walking or standing for periods of time.

WORK ENVIRONMENT

Work is performed in a safe and secure work environment that may periodically have unpredicted requirements or demands.