Payment Poster at North Central Health Care

Payment Poster Opportunity:

The Payment Poster plays a key role within the Revenue Cycle team by accurately posting and reconciling payments, adjustments, denials, and refunds in the facility’s billing system. This role ensures financial accuracy and transparency in patient accounts, while also supporting collections, resolving unapplied balances, and processing refunds and recoupments in accordance with payer policies and facility procedures. The position requires attention to detail, familiarity with healthcare billing and collection processes, and a commitment to compliance and timely follow-through.

Compensation and Benefits:

• The pay range for this role is $21.47 - $23.37, based on experience and education.
• This is a full-time, on-site position working weekdays 8:00am – 4:30pm.
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, hospital insurance, employee assistance program and more.
• As an employee of NCHC, you could be eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.95% and NCHC will match this at 100% each pay period!

What Qualifies You:

Required Education and Experience:

• High School diploma or equivalent
• Minimum 1 year of experience in payment posting, billing, revenue cycle, or patient accounting, within healthcare or related industries.
• Excellent customer service skills
• Familiarity with computer programs used for payment posting
• Billing knowledge

Preferred Qualifications:

• Associate’s degree in Healthcare Administration, Accounting or a related field.

What a Payment Poster does at NCHC:

• Post payments from insurance payers (EFT, ERA, paper checks), patients, and other sources accurately and timely into the Electronic Health Record (EHR) and billing systems.
• Monitor and work down unapplied payments by identifying appropriate accounts and applying funds accurately.
• Research unidentified payments.
• Apply contractual adjustments and denial codes in accordance with payer remittance advice and internal policies.
• Collaborate with billing and collections staff to ensure accurate payment application and support active accounts receivable follow-up and claim resolution.
• Identify overpayments and initiate refund requests to payers or patients.
• Process takebacks per payer guidance and maintain accurate records of refund activity.
• Report variances and discrepancies promptly.
• Maintain clear and accurate documentation of all posting activities for audit, compliance, and reporting purposes.
• Work closely with Patient Finance, Billing, and Accounting teams to resolve discrepancies and maintain a clean accounts receivable ledger.
• Ensure all posting activities are compliant with state and federal regulations, including Medicaid, Medicare, and other payer requirements.
• Assist with training of new payment posting staff and contribute to continuous process improvement efforts.
• Maintains regular on-site attendance

About North Central Health Care:

Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs approximately 775 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at www.norcen.org/careers to learn more.

In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.