TREATMENT COORDINATOR at UNDERBITE MANAGEMENT CORP

Description

Exciting Opportunity: Dental Treatment Coordinator with Sales Experience at Clinton Dental Group!

Clinton Dental Group, a high-production, patient-focused practice located in Clinton, MD, is seeking a motivated, sales-driven, and detail-oriented Dental Treatment Coordinator to join our dynamic team. If you are a confident sales leader with strong communication skills, expertise in medical or dental treatment coordination and insurance billing, and a passion for customer service, this is an excellent opportunity to grow in a modern, technology-driven dental practice while contributing to the financial success of the office.

Position Details:

• Schedule: Full-time (Monday–Friday, 7:45 AM–5:00 PM). No weekends.
• Hourly Rate: $27–$28 per hour, based on experience, plus generous commission benefits for high earning potential
• Work Location: In-person – Clinton, MD

We offer:

• Competitive salary recognizing your expertise in treatment coordination, sales, and patient care.
• Work-life balance with a structured Monday–Friday schedule and no weekends.
• Supportive team culture, working alongside highly trained and motivated professionals.
• Performance-based bonuses to celebrate and reward success.
• Comprehensive health benefits, including medical, dental, and vision insurance.
• Life insurance coverage for added security.
• Paid certifications, including CPR and OSHA, to keep you up-to-date.
• Generous PTO & sick days, with 10 days of PTO after one year and 5 sick days annually.
• Paid holidays, with 10 paid holidays after just 90 days.
• Referral incentives and acquisition rewards for bringing great talent to our team.
• 401(k) retirement plan with company matching for long-term financial security.
• Commuter benefits to help save on transportation costs.

Requirements

What We’re Looking For:

Our ideal candidate is an experienced dental professional with a proven track record of presenting and selling treatment plans, strong sales skills, excellent communication skills, strong problem-solving abilities, and a deep understanding of financial and insurance processes. You will play a key role in ensuring seamless patient experiences, maximizing treatment acceptance, and driving office revenue.

• Experience: 2+ years as a Dental Treatment Coordinator or a similar sales-oriented role.
• Sales & Communication Skills: Proven ability to educate, persuade, and close treatment plans effectively.
• Dental Knowledge: Strong understanding of dental procedures, treatment coordination, and patient education.
• Insurance Expertise: Proficient in union insurance,in-network, out-of-network billing, and third-party financing such as CareCredit, Lending Club, and Sunbit.
• Technology Skills: Familiarity with Open Dental (preferred), Asana, Zoom, and Google Suite (Docs, Sheets, Forms) for communication and workflow management.
• Time Management & Decision-Making: Strong problem-solving skills for scheduling, billing, and case presentations.
• Patient Retention & Experience: Dedicated to enhancing patient satisfaction and retention through strategic communication and service excellence.

Your Responsibilities:

• Present & Manage Treatment Plans: Clearly explain comprehensive treatment plans and financial options to patients in close collaboration with the clinical team.
• Drive Treatment Acceptance & Sales: Utilize strong sales techniques and persuasive communication to help patients commit to recommended treatments.
• Coordinate Third-Party Financing: Assist patients with CareCredit, Lending Club, and other financial options.
• Support Accounts Receivable (AR): Help with patient and insurance collections.
• Support Insurance & Billing: Help verify in-network (INN) and out-of-network (OON) insurance, manage insurance breakdowns, and process claims.
• Collaborate with the Team: Work closely with dentists, hygienists, and office staff to ensure seamless patient flow.
• Monitor & Improve KPIs: Track key performance indicators (treatment acceptance, sales conversions, collections, and net production) to enhance practice success.
• Ensure an Organized & Efficient Office: Multitask across treatment coordination, sales, scheduling, and administrative responsibilities.

Why Clinton Dental Group?

Clinton Dental Group is part of Underbite Dental Management, a unique, people-first dental support organization that owns, operates, and provides services to practices across the region. We believe in a patient-centered approach to care, utilizing advanced technology and specialized expertise to ensure top-tier dental care and an exceptional patient experience. Behind the scenes, we are committed to supporting treatment coordinators, sales professionals, and clinical teams with operational excellence, leadership development, and professional growth. while fostering a supportive and inclusive work environment.

Clinton Dental Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.