Customer Service & Order Management Representative at eCard Systems
eCard Systems · Brentwood, United States Of America · Onsite
- Junior
- Office in Brentwood
Description
About Us
eCard Systems is a leading provider of electronic and physical gift card solutions, offering innovative technology, custom design, and in-house production services to small and mid-sized merchants worldwide. We’re passionate about delivering exceptional service and helping businesses succeed.
Position Overview
We’re looking for a detail-oriented, customer-focused professional to join our Inside Customer Service and Order Management team. If you thrive in a fast-paced, collaborative environment and enjoy ensuring customers receive outstanding service, this role is for you.
Work Location: Fully onsite. Brentwood, TN.
Wage: $42,000-46,000 depending on experience
Key Responsibilities:
- Accurately process new orders and reorders for business clients.
- Respond promptly to customer inquiries via phone and email.
- Coordinate sample requests and follow up to convert them into orders.
- Assist customers in selecting the best products and services for their needs.
- Guide orders through the approval process into production, ensuring accuracy and timeliness.
Why Join eCard Systems?
At eCard Systems, we prioritize the well-being and satisfaction of our team. When you join us, you’re not just starting a job—you’re joining a company that values you.
Here’s what we offer:
- 100% Employer-Paid Health Insurance
- Dental and Vision Insurance
- Company-Paid Life Insurance
- Short-Term Disability Insurance
- Paid Time Off, Sick Leave, and an Extended Sick Bank
- Health Savings Account (HSA)
- 401(k) Retirement Plan with company match
- Free Lunch Every Wednesday
- Fun Company Events - (Holiday Party & Summer Picnic!)
Requirements
• Strong attention to detail with excellent verbal and written communication skills.
• Proficient in order entry systems and comfortable using computer applications.
• Experience in print production or retail technology is a plus but not required.
• Ability to multitask and prioritize in a fast-paced environment.
Apply Now
