- Senior
- Office in Indianapolis
At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.
Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.
We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.
About This Role
We’re looking for a player/coach leader to guide our growing team of Solution Consultants across the United States and United Kingdom. This is a hybrid role where you’ll both lead the team and own accounts/deals directly, bringing your expertise into the sales process while helping our consultants thrive.
You’ll be responsible for shaping the future of the Solution Consultant function at Stitch: supporting the current team, hiring and scaling as we grow, and ensuring we bring our best thinking to both net new business and existing client opportunities. You’ll collaborate closely with Solution Leads, Client Partners, and our Delivery team to design and deliver creative, Braze-centric solutions that inspire confidence and deliver results.
What You’ll Do
Leadership & Team Development
- Lead and coach Solution Consultants across the US and UK, providing mentorship, feedback, and growth opportunities.
- Assess the current team and make recommendations for future hiring to strengthen and scale the function.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
Player/Coach Contribution
- Actively support accounts and deals,, contributing directly to revenue goals.
- Partner with Solution Leads and Client Partners to design Braze-centric solutions that meet client needs and set us apart in the market.
- Provide thought leadership and expertise in both net new business pursuits and expansion within existing accounts.
Account Ownership
- Serve as the primary Solution Consultant on select accounts, ensuring consistent client engagement and satisfaction.
- Drive solution design and strategy throughout the sales cycle, from discovery to close.
- Build trusted relationships with client stakeholders, including executive sponsors, by providing technical expertise and strategic insights.
- Partner with Delivery teams post-sale to ensure seamless handoff, solution adoption, and ongoing client success.
Solution Excellence
- Provide expert guidance on technical and functional aspects of solutions, ensuring alignment with client objectives and best practices.
- Collaborate on pricing strategies and SOW development, ensuring competitive and compelling proposals.
- Anticipate client questions, nurture relationships, and help drive confidence with executive stakeholders.
- Partner with Delivery leadership to ensure seamless handoffs and project success.
What Does Success Look Like in This Role?
- You wear the player/coach hat with ease, leading and mentoring Solution Consultants across the US and UK while still owning deals and showing clients the magic of a Stitch-designed solution.
- Your team thrives under your guidance because you create an environment where they feel supported, challenged, and excited to bring bold, creative solutions to the table.
- You elevate every deal you touch, whether coaching a Solution Consultant through a presentation or delivering one yourself, you bring energy, confidence, and clarity that makes clients lean in and say, “That’s exactly what we need.”
- You build strong, trust-based relationships with executive stakeholders by being both strategic and technical, connecting the dots between vision, solution, and measurable business results.
- You’re future-focused, assessing where the team is today and where it needs to go, making smart hiring decisions and building scalable processes to get us there.
- You roll up your sleeves on the details, contributing to pricing and staffing models, validating assumptions, and helping craft SOWs that pave the way for smooth, successful project delivery.
- You set the tone in kick-off meetings by weaving together the business and technical story so clients and internal teams feel aligned, confident, and ready to win together.
Requirements
- 10+ years of experience in a Solution Consulting, Pre-Sales, or related role in the technology consulting industry
- 3+ year of people management experience
- Deep knowledge of Braze or similar marketing automation platforms.
- Functional knowledge of CDP, data warehouse, and other key martech partner solutions.
- Proven success working across both new business and existing client accounts.
- Strong leadership and people management skills, with a track record of developing high-performing teams.
- Exceptional presentation, communication, and relationship-building skills.
- Experience contributing to pricing strategies and SOW development.
- Growth mindset with the ability to balance personal contributions and leadership responsibilities.
- Ability to travel up to 25%, including to our Indianapolis headquarters for onboarding.
- Bachelor’s degree or equivalent experience.
- Must be eligible to work in the United States without visa sponsorship now or in the future.
Benefits
- Flexible PTO policy
- Medical, dental, vision, and life insurance
- Monthly tech stipend
- Paid parental leave
- Paid bereavement leave
- Mental well-being support
- In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana
