Network Development is responsible for the overall provider relationship, strategy, development and management, and performance of high quality, cost-effective, competitive networks in multiple lines of business to retain and grow Delta Dental's business. The Network Development Program Manager is a consultative resource that enables Network Development to drive forward strategies and opportunities to improve provider experience. This talent will manage end-to-end delivery of projects from the initial kickoff to coordinating major launch milestones, be responsible for developing and deploying winning provider strategies (including analysis, new program ideas, and communications). The role will guide stakeholders through key decisions, communicate and coordinate activities internally and across departments.
Responsibilities
Creatively & strategically develops project proposals that improve and enhance the provider experience, plan and implement campaigns, partnerships and events
Identifies opportunities to improve provider interactions, engagement strategies and expand provider value add services
Assists in the development of a market-leading, provider-oriented support program
Builds connections and strengthen partnership with internal and external stakeholders to support, develop and implement new projects intended to achieve business objectives and enhance the provider experience
Manages the review, approval and planning process of provider related conferences and provider outreach seminars, community care foundation, dental association events for the Enterprise. Work with Network Development leads to execute the events as planned
Drives day-to-day progress of programs and projects and keep leadership informed of project status and health
Focus on delivering effective communication to providers; work directly with the Delta Dental and Dentegra Network Development teams, Operations, Communications, Brand + Creative, Direct Marketing, Product Marketing in the development of provider material (i.e., postcards, letters, brochures, office displays) that is consistent in style, quality, and tone of voice. Contributes to quarterly or semi-annual provider newsletters; work closely with Operations and Communications to develop ideas for content, showcasing specific policy updates, new products, upcoming events, etc
Collaborates with cross-functional team within the enterprise, dental provider community and organized dentistry to gain perspective on trends, issues, and areas of opportunity to support the dental profession
Communicates findings to leadership and to the broader organization by preparing polished presentations and identifying key takeaways
Works in partnership with cross-functional teams to create objectives and strategies that reflect program vision and charter
Qualifications
Minimum Qualifications
7+ w/Bachelor’s degree
Additional Experience
5+ years of dental managed care or related health care experience, preferred.
5+ years in a Network Development/Provider Relations position with managed care plan experience, preferred.
Knowledge, Skills, Abilities
Must have passion, energy, and drive that can bring creativity
Thorough understanding of health care market and trends
Ability to work under pressure and meet close deadlines.
Strong organizational and prioritization skill sets that enable one to set and meet deadlines/time frames.
Strong Interpersonal and communications skills to work effectively with all levels of staff and external contacts
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
Identify, manage, and lead department-wide projects of varying complexity.
Project management skills.
Ability to build trust and effective influence to rally support of ideas, inspire action and inspire others.
Self-starter with a sense of urgency and a commitment to delivering high-quality work consistently
Problem solving and execution skills in driving transformation and change.
Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment of rapidly changing priorities
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 21. $80,500 - $174,300
About Company
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.
We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.
Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that’s transforming the future of health care, join us!
Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.
The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.
Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
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