Execution of learning and awareness activities for facilitating smooth adaption of changesIdentify learning requirements as part of change adoption strategyCreate detailed communication plans and identify right communication channels to ensure stakeholders are informed about changes, including the reasons for changes and their impactTranslate requirements into trainings/ communications that will guide employees in their current roleCreate, develop and periodically update the classroom and e-learning handouts, instructional materials, aids and manualsFacilitate/Support/Conduct training sessions when required on defined products/tools/applications and any other training on Digital OperationsCreate presentations, videos creatively using software tools for video editing. Knowledge on Camtasia, PowerPoint, and video making is a plus. Measurement of success of change initiatives and strategies and support in implementing corrective actionsEstablishing and improving key performance indicators to better identify, measure, and improve the effectiveness of change embedmentEncouraging feedback from employees to understand their concerns and improve the change processIdentify resistance and performance gaps and help to develop/implement corrective actions
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