Hybrid Experience Designer (m/w/d) (Berlin, Deutschland) at Deutsche Telekom AG

Gesellschaft: Deutsche Telekom AG
Stellen-ID: 237757
Standort: Deutschland : Berlin : Berlin
Karrierelevel: 04 - Berufserfahrene
Berufserfahrung: 3-5 Jahre
Vertragsart: 01 - Unbefristet (Teilzeit möglich)
Wochenarbeitszeit: 34,00
Reiseanteil: 0-25%
Erforderliche Sprachkenntnisse: Englisch
Bewerbungsschluss: 05.09.2025

Deutsche Telekom AG

We feel as much at home in Bonn as we do in the 50 other countries around the globe where we provide our services. As one of the leading telecommunications providers in Europe, we also have a footprint in the markets in Asia and the United States. We're on our way to become one of the industry's top service companies and want you to help us to get there.

Fachbereich

Deutsche Telekom is one of the world's leading integrated telecommunications companies. Leading in customer experience, in technology and in business productivity. With these aspirations, Deutsche Telekom is targeting further growth. We are more than just an infrastructure company. We are a trusted companion in an increasingly complex digital world – at home and at work, anyplace, anytime. We connect everyone to the opportunities of now. We believe in the compatibility of economic, social, and ecological aspects and are committed to acting responsibly along our entire value chain. At Deutsche Telekom, there is a place where passionate talents innovate, learn and grow: Products Innovation Experience (PIX). With leading experts from competence centers like Experience Design, Artificial Intelligence and Software Development we collaborate with a strong customer-centric approach towards one goal: to create human centered product and service experiences for millions of customers across Europe. Products that customers love. Since Deutsche Telekom is amongst the leading global telecommunication companies, we have unique capabilities for innovating a sustainable future: access to latest technologies, exclusive sources of trends and insights, and a global partner network across industries. But the core of PIX is its people, celebrating a brave and curious innovation culture. To serve and promote these talents and thought leaders, we created a work environment of active empowerment, lifelong learning, and a healthy work-life balance.

What we provide

We are humble and grounded people but bold with our ambition: we aim to create a positive and strong impact in our projects and company, as well as our society and environment. We appreciate and believe in:

• Value-based innovation culture
• Satisfied, engaged and diverse team
• Worldwide collaboration with top domain experts and inspiring colleagues combined with industry leading capabilities
• Influence on the digitalization journey of millions of customers in groundbreaking exponential age
• Possibility to join varying B2C and B2B projects across different product and service categories
• People leader to serve individual growth, career development and pleasurable work environment
• Access to broad horizontal and vertical learning and training opportunities

Aufgaben

Your role The advertised position is in the Design & Customer Experience team and offers the opportunity to work with a diverse and international group of innovators, on a variety of products and innovation horizons. We are looking for a Experience Designer (m / f / d) with profound expertise in User Interface Design and Design Systems to take-over a central role in the Design Team responsible for quality and consistency of Deutsche Telekom´s digital touchpoints.

You will contribute to:

• Rollout and implementation of a new UI Design language within various digital touchpoints
• Conducting Design critiques and giving Design Direction to teams on the implementation of our UI Design language
• Further develop Deutsche Telekom’s UI Design language and continuously update components and guidelines to match latest developments
• Collaborate with other disciplines to improve the UI & UX Design for all Deutsche Telekom digital touchpoints
• Collaborate with our Design Systems Team to translate Design requirements into components for various platforms, frameworks and touchpoints
• Identify customer insights and translate customers perspective into tangible experience concepts and solutions
• Create inclusive user experience for digital customer touchpoints like mobile apps, web portals, smart TVs, wearables, conversational interfaces, ensuring compliance with accessibility standards (e.g: WCAG 2.2 AA)
• Improve user experience end-to-end along customer journeys, ensuring usability for all, including people with disabilities
• Craft experience prototypes of various fidelity levels
• Validate user experience concepts with customers
• Provide customer-centric storytelling and solutions for business decisions
• Explore and transfer newest technologies into experience solutions and keep the team ahead of time
• Share knowledge and skills and help colleagues and team to grow

Profil

Your profile The advertised position requires a selected set of experience and skills:

• Bachelor and Master’s degree in design (e.g. user experience design, interaction design) and 6+ years of work experience in user experience design and a strong foundation in accessibility (AX) design principles
• Fluent in English
• Very strong UI and Visual Design skills
• Expertise in the creation of Design Languages, Visual Identities and the documentation in Design Systems and guidelines
• Ability to give specific and actionable feedback and design guidance
• Digital concept and solution expert with profound practice of crafting digital User Experiences for various customer touchpoints and product-/service categories
• Expert in creation, structure and usage of accessible design systems that are capable to serve enterprise needs
• Profound understanding of Atomic Desing and/or other systemic design approaches
• Basic knowledge of Frontend development technologies (CSS, JS, HTML)
• Additional expertise in UI design (visual design, graphic design)
• Method expert for user experience and interaction design related activities, from early exploration to realization
• Domain expert with experience of applying user-centric and accessibility-focused design activities along the innovation development process in agile and interdisciplinary projects
• Communicator who supports decision makers to challenge conventional practices and to instill customer perspective in decision-making processes
• Ability to convey messages across neighboring domains and drive customer focused decisions within the organization
• Storyteller with the ability of visualizing ideas and solutions, communicate experience strategies and encourage collaboration
• Future thinker with the ability to inspire teams with knowledge of user experience design trends, new interaction paradigms and latest experience related technologies
• You are driven by curiosity and empathy, thrilled to explore positive use of technologies for human being and environment
• You embrace complex challenges and problems and inspire new ways of thinking
• You are resilient and understand the complexity of working for a large organization.
• You are flexible to take different roles and to contribute with different skillset, adapting to teams and projects’ needs.
• You drive for excellence and are on the path of lifelong learning
• You rank team always

Diese Stelle ist auch in Teilzeit möglich.

Schwerbehinderte Menschen werden bei gleicher Eignung vorrangig berücksichtigt.

Ihr Kontakt: Hervé Serrette 
Telefon: null null 
E-Mail: [email protected] 

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