Hybrid Economic Support Worker - Job & Family Services at Lucas County
Lucas County · Toledo, United States Of America · Hybrid
- Junior
- Office in Toledo
Benefits of Joining our Team:
- Full-time employment with paid lunch hour
- Pay increase after successful completion of 120-day probationary period
- Impressive benefit package that includes medical, dental, and vision
- 15 1/2 paid holidays each year
- 80 hours annually of paid vacation days after one year of service
- 40 hours of personal leave each year
- Bi-weekly accrual of sick leave up to 120 hours per year
- 14% Employer Contribution to OPERS (Ohio Public Employees Retirement System)
- Employee Wellness Program
- Employer Paid Life and Accidental Death or Dismemberment Insurance
- Flexible Spending Account (voluntary)
- Voluntary Short-Term and Long-Term Disability Insurance
Responsibilities
Job Summary:
- Receives and greets clients into the agency as well as on the phone; conducts research of electronic records to verify, locate, identify, and document the status of basic information using provided agency and state systems; provides information about the status of assistance and services; explains application procedures and client responsibilities; distributes forms as needed; coordinates the transfer of correspondence between recipient and the appropriate agency staff; process client changes; makes referrals to other agencies or providers; schedules appointments; handles incoming documents received by the agency; maintains program and systems knowledge needed to assist customers; performs clerical tasks related to case record maintenance and supporting other agency staff. Performs other related duties as assigned.
Qualifications
Minimum Qualifications:
- High School graduate or equivalent AND
- Six months experience in customer service AND
- Successful completion of the county data entry skills assessment
