Hybrid Kauhale Intake Specialist at Mental Health Kokua

KAUHALE INTAKE SPECIALIST – Oahu (Iwilei Center – Kauhale Housing)
Support Recovery. Empower Lives. Strengthen Community at Mental Health Kokua.

Are you passionate about helping individuals find safety, stability, and support? Mental Health Kokua (MHK) is seeking a Kauhale Intake Specialist at our Iwilei Center supportive housing site in Honolulu, Oahu. In this key role, you’ll serve as the first point of contact for new residents, ensuring a smooth and respectful transition into our housing program.

This facility-based position is ideal for those with experience in behavioral health, housing services, or case intake who want to play a pivotal role in recovery and housing placement for adults living with mental illness.

Intake Specialist Responsibilities:

• Screening & Documentation: Confirm eligibility, collect required paperwork, and upload records to NextStep.
• Resident Orientation: Explain program rules and services; provide tours and staff introductions.
• Team Coordination: Work with care teams to schedule assessments and communicate safety needs.
• Resource Support: Assist residents with benefits enrollment and community referrals.
• Data Management: Maintain accurate entries in HMIS and NextStep; ensure file confidentiality.
• Safety Monitoring: Watch for distress or crisis indicators and follow emergency protocols.
• Client Transitions: Complete exit documentation and follow established protocols.
• Other Duties: Perform additional tasks as assigned by supervisors.

Intake Specialist Qualifications:

• Minimum: High school diploma or equivalent; at least 2 years of experience in behavioral health, social services, or housing support
• Preferred: Associate’s or Bachelor’s degree in Social Work, Psychology, or related field; experience with HMIS or NextStep data systems
• Certifications: TB clearance, CPR, and First Aid (or willingness to obtain)
• Other Requirements: Must pass a criminal background check and drug screening; ability to lift up to 25 lbs

Benefits of Joining MHK:

• Medical & Vision Insurance (UHA or Kaiser)
• Dental Insurance (HDS)
• Supplemental & Pet Insurance
• 403B Retirement Plan
• Paid Leave & Holiday Pay
• Identity Theft & Legal Protection Plans
• Public Service Loan Forgiveness (PSLF) eligibility

Why Choose MHK?
At Mental Health Kokua, we believe in “Opportunities to Begin Again.” As a Kauhale Intake Specialist, you’ll guide new residents through their first steps toward stability and recovery in a respectful, supportive environment. Be part of a team that values compassion, inclusion, and community healing.

Empower lives from the very beginning—apply now and be part of our mission.