Hybrid Service Advisor at Mercedes-Benz Manhattan, Inc.

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ELocated on a 330,000 square foot lot on 11th Avenue between 53rd and 54th Streets, Mercedes-Benz Manhattan is the only Mercedes-Benz dealership in the country owned and operated by Mercedes-Benz, delivering an uncompromising inventory of new and pre-owned Mercedes-Benz luxury vehicles and Sprinter Vans. We are the trusted dealership for drivers throughout New York and beyond.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAt Mercedes-Benz Manhattan, the Service Advisor is a key ambassador responsible for delivering a world-class customer experience. This role requires consistent professionalism, preparation, teamwork, and a customer-first mindset. The Service Advisor is directly responsible for driving service sales, maintaining gross profit, and ensuring customer satisfaction through every step of the service journey.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EResponsibilities%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EDeliver an exceptional customer experience through consistent professionalism, preparation, positive attitude, and effective teamwork.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EUse all available communication tools (phone, email, text, internal systems) to maintain clear, timely, and proactive contact with customers regarding service status, approvals, and follow-ups.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EAccurately determine required maintenance and identify the cause of malfunctions; refer to a qualified technician for further diagnostics as needed.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EReview and supply UVEYE report thoroughly with customers during write-up to verify customer concerns and identify any additional necessary repairs,damage or maintenance.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EPresent clear, accurate, and transparent estimates for labor and parts.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EWhen total service costs are not initially known, provide diagnostic charges and obtain customer approval before proceeding with further repairs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EFollow up consistently on each repair throughout the day, updating the customer with changes in estimates, timelines, or required work.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EAccurately document all changes on the repair order following dealership guidelines and standards.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EHandle all customer communications—calls, emails, and text messages—regarding work in progress, appointments, service updates, and technical inquiries with professionalism and urgency.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EReview and compare the final invoice against the original repair order for accuracy; analyze quality control reports to ensure high service standards are met.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3ECoordinate vehicle delivery to the customer with a thorough and professional explanation of services performed, reinforcing confidence and trust.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EContact the customer prior to vehicle delivery to confirm readiness and address any final concerns or questions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EConsistently demonstrate a genuine commitment to customer satisfaction, going above and beyond to build trust and long-term loyalty.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EEnsure all sublet repairs are properly handled and recorded on copy of repair order.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EWrite up and manage service for customer, new, used, and internalans lease vehicles with accuracy and attention to detail.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EPrepare repair estimates efficiently and accurately, ensuring customers are fully informed of all services and costs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EMaintain a clean, organized, and safe work area in compliance with company standards.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EReliably commute to and from Manhattan/New York City on a daily basis.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E
%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EMinimum 3+ years experience as a Service Advisor in an Automotive Dealership.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EExceptional verbal and written communication skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EStrong organizational and time management skills with a focus on detail and follow-through.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EProven ability to handle multiple tasks while maintaining a customer-first approach.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EProficiency with service department software (e.g., CDK/ADP//MYKARMA or similar platforms).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E•%3C/span%3E%3Cspan style=%22line-height:115%;mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EA passion for the Mercedes-Benz brand and a strong commitment to upholding luxury standards and delivering excellence.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EThe salary range for this position is %2480,000 - %24130,000. This position is heavily commissioned.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%26nbsp;%3Cstrong%3EEEO Statement%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EMercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E Apply Now