Hybrid 11808 - Delivery Router at La-Z-Boy Incorporated

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
 
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. 
 
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

We are seeking a detail-oriented and proactive individual to join our logistics team at La-Z-Boy, a leading furniture company dedicated to providing an exceptional delivery experience. This position will be responsible for planning, coordinating, and optimizing home delivery routes to ensure timely, efficient, and customer-focused furniture deliveries.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

• Route Planning: Design and optimize daily delivery routes for final mile drivers using routing software, GPS tools, and delivery constraints (e.g., time windows, truck capacities, traffic patterns).
• Capacity Management: Ensure efficient vehicle utilization while meeting service level agreements and delivery deadlines.
• System Coordination: Upload, manage, verify delivery orders in routing and warehouse management systems.
• Communication: Coordinate with warehouse, customer service, and dispatch teams to resolve delivery issues, route conflicts, and special customer requests.
• Data Analysis: Monitor key performance indicators (KPIs) related to delivery performance, driver productivity, and route efficiency.
• Customer Experience Focus: Consider customer preferences and special delivery instructions to enhance satisfaction.
• Continuous Improvement: Analyze route performance, recommend process improvements, and support implementation of best practices.

SCOPE & IMPACT: 

• Route Planning & Delivery Volume: Plans and optimizes 30–80 daily home delivery routes for large-item furniture, balancing time windows, geographic zones, delivery duration per stop, and truck loading constraints.
• Fleet & Capacity Management: Coordinates a delivery fleet in a specific region while maintaining truck capacity utilization above 90%, while minimizing route overlaps and idle time.
• Customer Experience & Satisfaction: Plays a key role in enhancing customer satisfaction by incorporating time-definite appointments, special instructions (e.g., staircases, narrow access), and proactive issue resolution — supporting high CSAT ratings.
• Cross-Functional Communication: Serves as the central point of coordination across teams, helping resolve exceptions, delivery delays, and load balancing for large, bulky items with narrow delivery windows.

MINIMUM REQUIREMENTS: 

• Experience: Minimum 2 years in routing, logistics, or transportation planning, preferably in the furniture or home delivery sector.
• Technical Skills: Proficiency in routing software (e.g., Descartes, Roadnet, DispatchTrack, or similar) and Microsoft Excel.
• Analytical Skills: Strong problem-solving and decision-making abilities with attention to detail.
• Communication: Excellent verbal and written communication skills.
• Organization: Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Knowledge: Understanding of DOT regulations, geographic area, and home delivery operations.
• Travel up to 10%

PREFERRED REQUIREMENTS: 

• Experience with final mile logistics in the furniture or large-item delivery industry.
• Bilingual (Spanish/English) a plus.
• Familiarity with warehouse and routing systems

SUPERVISORY RESPONSIBILITIES: None

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Office-based with occasional visits to the warehouse or dispatch area.
• Ability to sit for extended periods and work with computer systems daily.

OTHER DUTIES:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Additional Job Description:

Weekly Hours:

40

Benefit offerings to employee and their families include: Medical, Vision, Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: 2025 La-Z-Boy Benefits Overview

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [email protected] or by calling 734-242-1444.

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