Homeoffice Customer Solutions Analyst - eCommerce at Workana

Workana is the largest remote work platform for talents in Latin America. Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement.

We are proud to present you with the following opportunity:

About Our Client:

Our client, ZineOne (a subsidiary of Session AI), is a fast-growing company based in Silicon Valley with a development center in Mumbai. They’re pioneers in real-time personalization and in-session marketing, helping major eCommerce and digital brands turn micro-behaviors into conversions using cutting-edge analytics.

Following a successful Series C funding round, ZineOne is expanding its team and exploring new ways to strengthen post-sales delivery and long-term client success. As part of this effort, they are hiring a Customer Solutions Analyst to support their Customer Success and Solution Architect teams. This foundational role combines light technical work and analytics with strong English communication, and may evolve into a broader support function as the company continues to scale.

Role Overview

We are looking for a Customer Solutions Analyst to join our client-facing operations team. This person will work closely with Customer Success Managers (CSMs) and Solution Architects to support high-value eCommerce clients. The role combines light technical understanding, strong analytical ability, and clear communication to help deliver smooth onboarding, integration, and ongoing client success.

Key Responsibilities

• Act as a support layer for CSMs and Solution Architects in managing client implementations
• Analyze and interpret platform usage data, customer behavior, or tagging results to provide insights
• Assist in monitoring, validating, and troubleshooting client configurations (light tagging, SDKs, GTM)
• Help with documentation, process mapping, and identifying improvements in client onboarding or retention
• Coordinate with internal technical teams to relay client needs or edge-case issues
• Communicate clearly and proactively in English with both internal stakeholders and external clients

Requirements

• Excellent written and spoken English
• Basic understanding of web technologies (JavaScript, APIs, GTM, analytics tools)
• Strong analytical mindset and attention to detail
• Experience in eCommerce, customer support, or CSM-related environments preferred
• Proactive, organized, and comfortable in a cross-functional support role
• Candidates can be based in any country of Latin America
• Availability to work on US EST time zone

Benefits

• Monthly compensation up to $2,000 USD
• 100% remote work with flexible working hours
• Opportunity to work with a global team on cutting-edge eCommerce and personalization technologies
• Exposure to leading enterprise clients and real-world analytics challenges
• Room for career growth into technical account management or support operations
• Collaborative, international environment with supportive cross-functional teams