Hybrid Customer Service Coordinator II at Pennsylvania Housing Finance Agency

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.

• Provide superior customer service and positive relationships with lenders, realtors, builders, employers, and other industry partners as well as with potential homebuyers. 
• Create and maintain up-to-date records of all Business Development events which may include webinars and in-person trainings. 
• Represent the Agency as an Exhibitor at various marketing events. Partners could include public or private agencies or organizations, including but not limited to Government Entities, Participating Lenders, Realtor® Groups, Builders, and Employers. Occasional evening, and/or weekend work required. 
• Maintain E-mail distribution lists to reflect current contact information for lending partners and other housing professionals.
• Assist the Business Development Team with various marketing and/or research efforts.
• Work on special assignments as required. 
• Create and maintain a budget outlining the yearly expenses of the business development team, including travel expenses, all event costs, and received documentation from the PHFA procurement team.
• Create and maintain procurement documents for the Business Development
• Manage all event catering orders for scheduled training events.
• Process new lender and TPO applications, provide guidance to lending partners to ensure documentation is complete and accurate. Submit completed application to QC and follow up on missing documentation.
• Maintain lender records in various single-family systems.  
• Assist Homeownership Administrative Coordinator as needed

Qualifications

Experience

EEO Statement

As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.

Diversity Statement

PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.