Homeoffice Customer Service Representative at Brahmin Leather Works LLC

ABOUT US

For over 40 years, Brahmin has been designing luxury handbags that spark confidence in the people who carry them. Our croc-embossed Melbourne leather has been our signature since our start in 1982 and is well-loved for its one-of-a-kind texture. It all starts with a design. Each product is thoughtfully engineered for fashion and functionality. Then we hit the road to source the finest materials from around the globe. Be a part of our Customer Service team to ensure we deliver the highest quality experience to match our products that stand the test of time.

ABOUT THE TEAM

The Customer Service team Brahmin is dedicated to delivering a personalized, high-touch experience that reflects the brand’s commitment to elegance and quality. With a deep knowledge of the craftsmanship and story behind each piece, the team provides attentive, one-on-one support to ensure every client feels valued and cared for. From assisting with product selection to addressing inquiries and after-purchase care, they strive to create seamless, thoughtful interactions that build lasting relationships and embody the brand’s standard of excellence.

YOUR IMPACT

Brahmin Leather Works is seeking a Remote Customer Service Representative to work from the comfort of their own home!  This position is responsible for providing positive customer experience over the phone and/or through email. The successful candidate for this role will have a strong knowledge of our company’s customer service policies and be well-trained in product knowledge to offer quick and accurate assistance.

WHAT YOU’LL OWN

• You will provide personalized customer service of the highest level in every interaction.
• Answer inbound calls and/or emails to the Call Center and assist customers with specific inquiries efficiently and professionally.
• Inclusive of but not limited to processing phone orders, customer return authorizations and assisting with product questions.
• Complete and process repair requests, assist with navigation of the Brahmin website, monitor package tracking and provide all pertinent order information.
• Build the customers’ interest in our product, inform customers of new arrivals, product availability, and add on items and leather care products.
• Collaborate with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Handle customer concerns with empathy and patience and provide appropriate solutions. Follow up to ensure resolution in a timely manner.
• Perform administrative functions as necessary to support the Customer Service team.

WHAT WE’RE LOOKING FOR

• Minimum of a High School Diploma.
• Previous customer service or call center environment preferred.
• Ability to work 40 hours a week between the hours of 8:30AM-7:00PM EST Monday through Friday.
• A willingness to learn and a home office or quiet workspace to interact and focus on customers.
• High Speed Internet (Wi-Fi that meets speed requirements).
• A team player with proven organizational skills and ability to multitask.
• Capability to navigate difficult customer situations and solicit feedback to improve service in professional and empathetic manner.
• Strong verbal and written communication skills, with a professional and courteous demeanor.
• Skill to create grammatically correct written responses without any spelling errors.
• Basic computer skills and excellent phone disposition.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.

The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This job description represents the physical activities, demands and working conditions an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties and responsibilities without posing undue hardship.

Brahmin Leather Works LLC is an Equal Opportunity Employer.   All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or expression, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We strongly encourage qualified candidates of all different backgrounds to apply.